Call 34972178472258670 2026-07-22 · ankit mistry · 2:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 37 turns, clean transcript (3% inaudible) | Gujarati | 37 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: None
3 · Supply
US
spec_not_available
Agent stated that JSW does not manufacture HR plates above 20mm thickness.
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +1/−5
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge that the customer's requirement came from the platform, instead starting the call like a standard outbound call.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions about the customer's business, such as end application, monthly consumption, or current suppliers.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−1.5 pts
Revalidate every field
The agent successfully revalidated product/grade, thickness/width, quantity, and delivery location, but did not ask about or confirm the required delivery timeline.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with price & timeline
AGENT: Tomorrow morning at 11 o'clock, I will give you the rate for this, okay?
No unnecessary re-pitching
AGENT: In Jindal, sir, our JSW group, we don't have production above 20 mm.
Summary
The customer requested a price for HR E250 plates in 25mm, 30mm, and 35mm thicknesses for delivery to Rajkot. The agent correctly identified that JSW does not produce these thicker plates. The agent then offered to source an alternative brand (NEMKO) and committed to providing a quote the next morning, which the customer accepted.
Coaching
When a customer asks for a product we don't make, still ask 1-2 discovery questions (like end-use) to understand their business; it might reveal an opportunity for other JSW products.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge that the customer's requirement came from the platform, instead starting the call like a standard outbound call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | AGENT: 25 mm, uh, 2 meter by 6 meter, correct? ... two pieces. Alright. ... And this material of ours is E250, right? ... Where will the delivery be? The agent successfully revalidated product/grade, thickness/width, quantity, and delivery location, but did not ask about or confirm the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business, such as end application, monthly consumption, or current suppliers. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | AGENT: Tomorrow morning at 11 o'clock, I will give you the rate for this, okay? Although unable to provide a price immediately, the agent correctly set a clear and specific timeline for when the quote would be delivered. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: In Jindal, sir, our JSW group, we don't have production above 20 mm. The agent stayed focused on the customer's specific need and did not waste time pitching other products from the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.743 heavy | 79.4s | 27.5s | 26.1s | 43.1s | 157.9 | 0 | 18 | 19 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
હેલો.
agent
0.8s
Hello, am I speaking with Satyapal ji?
હેલો સત્યપાલજી વાત કરે છે?
customer
2.3s
Yes, who is speaking, brother?
હાજી, કોણ બોલો ભાઈ?
agent
3.3s
Uh Satyapal bhai, good evening. I am Ankit Mistry speaking, from Jindal Steel, Mumbai.
અ સત્યપાલભાઈ, ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ.
customer
7.9s
Speak, speak Ankit bhai, how are you, brother?
બોલો બોલો અંકિતભાઈ, કેમ છો ભાઈ?
agent
10.1s
Just fine. How are you, Satyapal bhai?
બસ મજામાં. તમે કેમ છો સત્યપાલભાઈ?
customer
11.7s
Fine. Ankit bhai, give me the price for 25 mm, 30 mm, and 35 mm, 2 meter, 6 meter, two pieces each.
બસ. અંકિતભાઈ, મને 25 mm, 30 mm અને 35 mm, 2 મીટર, 6 મીટર, બબ્બે પીસના ભાવ આપોને.
agent
16.6s
One second, huh. 25 mm, uh, 2 meter by 6 meter, correct?
એક સેકન્ડ હા. 25 mm, અ, 2 મીટર બાય 6 મીટર, બરાબર?
customer
19.5s
Yes.
હા.
agent
20.0s
Okay, two pieces. Alright. Then 30 mm?
ઓકે, બે પીસ. ઠીક છે. પછી 30 mm?
customer
21.9s
Yes, 30 mm, 2 meter, 6 meter.
હા, 30 mm, 2 મીટર, 6 મીટર.
agent
23.8s
Okay. And what will be the other size?
ઓકે. અને બીજું કયું હશે સાઈઝ?
customer
25.1s
35 mm. 35 mm.
agent
26.1s
35 mm. Okay, alright. Uh, in this, if instead of 2 meters, it comes as 2500 mm, would that work for you to take?
35 mm. ઓકે, ઠીક છે. અ, આમાં અગર સમજો 2 મીટરના બદલે અગર 2500 mm આવે તો તમને ચાલે લેવામાં?
customer
30.6s
No, 2500 won't work, brother. I need 2 meters only.
ના, 2500 નો હાલે ભાઈ. 2 મીટર જ જોઈએ.
agent
32.6s
You need 2 meters only. Two pieces of each, right? For all three?
2 મીટર જ જોઈએ. બંનેના બે-બે પીસ, બરાબર? ત્રણેયના?
customer
34.6s
Yes, two pieces of all three. That makes six plates. Give me the price.
હા, ત્રણેયના બબ્બે પીસ. છ પ્લેટ થાય. ભાવ આપો.
agent
36.8s
And this material of ours is E250, right?
અને આ આપણું આ E250 છે ને મટીરીયલ?
customer
38.1s
Huh, brother?
હેં ભાઈ?
agent
38.6s
This of yours is E250, right?
આ તમારું E250 ને?
customer
39.6s
Yes sir, HR E250, right.
હા સર, એચઆર E250 ને.
agent
40.8s
Okay. In this, would NEMKO or NMDC material work for you?
ઓકે. આમાં કેમ કે તમને નેમકો કે એનએમડીસી ચાલે મટીરીયલ?
customer
43.1s
No, NEMKO won't work, big brother. NEMKO doesn't come.
ના, નેમકો નો ચાલે હો મોટાભાઈ. નેમકો નથી આવતી.
agent
45.3s
NMDC?
એનએમડીસી?
customer
45.9s
And those two are the same, if you look at it.
અને એ બે એક જ થઈ ને આમ જોવો તો.
agent
47.3s
No no, they are different. NEMKO is different, NMDC is different.
ના ના, અલગ છે. નેમકો અલગ છે, એનએમડીસી અલગ છે.
customer
49.5s
Then what are the prices for these two, for Jindal?
ત્યારે આ બેય મને આના કેટલા ભાવ જિંદાલના?
agent
51.1s
In Jindal, sir, our JSW group, we don't have production above 20 mm. In this, you can then... SAIL and [inaudible]
જિંદાલમાં તો સાહેબ અમારું જેએસડબલ્યુ ગ્રુપ જે છે, અમારું તો પ્રોડક્શન છે જ નહીં 20 mm ઉપર. આમાં પછી તમે સેલ તથા [inaudible]
customer
55.0s
Yes, give me for NEMKO then. Give NEMKO. You must have NEMKO.
હા, નેમકોના આપોને હાલો. નેમકો આપો. નેમકો તો હશે.
agent
56.9s
Okay. I'll do one thing, I'll give it to you tomorrow morning because my team has left the plant for now.
ઓકે. હું એક કામ કરું, તમને છે ને કાલ સવારે આપું કેમ કે અત્યારે મારી ટીમ નીકળી ગઈ છે પ્લાન્ટથી.
customer
100.1s
No problem. Give it tomorrow morning.
કાંઈ વાંધો નહીં. કાલ સવારે આપજો.
agent
101.3s
Tomorrow morning at 11 o'clock, I will give you the rate for this, okay?
કાલ સવારે 11 વાગે તમને હું આપી દઉં રેટ આનો, ઓકે?
customer
103.6s
Sure. Har Har Mahadev.
પાકું. હર હર મહાદેવ.
agent
104.6s
Where will the delivery be?
ડિલિવરી ક્યાં હશે?
customer
105.8s
Rajkot, Metoda GIDC.
રાજકોટ, મેટોડા જીઆઈડીસી.
agent
107.3s
In Metoda, right? Okay okay, Satyapal bhai. Alright. I will definitely call you back tomorrow at 11 o'clock. Okay?
મેટોડામાં ને? ઓકે ઓકે, સત્યપાલભાઈ. ઠીક છે. ચોક્કસ કાલે તમને 11 વાગે કોલ બેક કરું. ઓકે?
customer
110.9s
Yes.
હા.