Call 34972178463261870 2026-07-21 · dhruv · 1:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 28 turns, clean transcript (0% inaudible) | Gujarati | 28 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.62
confidence high · +0/−20
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only confirmed the size (thickness x width) and did not ask about quantity or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission and instead asked a generic 'do you have a requirement' question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions from the rubric were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
price
No, the price is high for us, brother. We have spoken about it two or three times.
did well
Closure with price & timeline
three 1500, sir, three 1500 will cost you, sir, coil to coil 57750 ex-Kalol.
No unnecessary re-pitching
Correct, correct, correct. No, no, that's right, sir. No problem. I will update it so you won't get unnecessary calls from our side then.
Summary
The customer, from an industrial company, inquired about the price for HR coil. The agent provided a price but did not reference the customer's prior platform activity. The customer rejected the price as too high, and the agent agreed to close the lead without effectively handling the objection.
Coaching
When a customer has already submitted a requirement on the platform, start by acknowledging their specific request instead of asking if they have a need; this builds on the context they provided and avoids making the call feel cold.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission and instead asked a generic 'do you have a requirement' question. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only confirmed the size (thickness x width) and did not ask about quantity or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions from the rubric were asked. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | three 1500, sir, three 1500 will cost you, sir, coil to coil 57750 ex-Kalol. The agent provided a specific price for the requested material. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Correct, correct, correct. No, no, that's right, sir. No problem. I will update it so you won't get unnecessary calls from our side then. The agent did not re-pitch the portfolio after the customer raised a price objection. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, the price is high for us, brother. We have spoken about it two or three times. |
What price do you get it for, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 27.4s | 17.1s | 67.5s | 4.7s | 282.5 | 0 | 13 | 15 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
2.6s
Hello.
હેલો.
customer
3.3s
Hello.
હેલો.
customer
4.4s
Who?
કોણ?
agent
5.3s
I'm calling from JSW, sir. Who are you?
JSW થી બોલું સાહેબ, તમે કોણ?
customer
6.9s
Kishorbhai, from Guru Krupa.
કિશોરભાઈ, ગુરુકૃપાથી.
agent
8.5s
I am speaking with Guru Krupa Industries, right, sir?
ગુરુકૃપા ઇન્ડસ્ટ્રીઝમાં વાત થાય છે ને મારી માલિક?
customer
10.3s
Yes.
હા.
agent
11.6s
Uh, has this call not connected to Guru Krupa?
અ ગુરુકૃપામાં નથી લાગ્યો કોલ આ?
customer
13.2s
It is from Guru Krupa only, brother. Tell me.
ગુરુકૃપામાંથી જ છે ભાઈ, બોલો ને.
agent
15.1s
Do you have any requirement, sir? In steel, HR, CR, GI, GP?
કઈ છે રિક્વાયરમેન્ટ સાહેબ? લોખંડમાં HR, CR, GI, GP?
customer
17.7s
No, the price is high for us, brother. We have spoken about it two or three times.
ના, અમને ભાવ ઊંચો પડે ભાઈ. એમાં બે-ત્રણ વાર વાત થયેલી છે.
agent
20.3s
Oh ho ho.
ઓહો હો હો.
customer
21.5s
No.
ના.
customer
22.3s
Because if I buy from you today by paying cash, it is expensive for me.
કારણ કે હું આજે તમારી આગળ પૈસા કેશ પૈસા નાખીને લઉં તો મને ઊંચું પડે.
agent
25.6s
Okay. Right now, sir, our price is good.
ઠીક છે. અત્યારે તો સાહેબ અત્યારેમાં તો એનું સારું એમ પ્રાઇસ છે આપણું.
customer
28.1s
Huh?
હે?
agent
28.6s
Our pricing is good right now, sir.
અત્યારનામાં પ્રાઇઝિંગ આપણું સારું ચાલુ છે સાહેબ.
customer
31.1s
In HR, what is the price for 3 mm 1500?
HR માં શું ત્રણ એમ એમ પડે 1500?
agent
33.0s
Uh, are you saying 3 mm 1500, sir, or some other size in 1500?
અ ક્યાં 3 mm 1500 કયો છો માલિક કે બીજું કઈ સાઈઝ કયો છો 1500 માં?
customer
35.6s
Three 1500.
ત્રણ 1500.
agent
36.3s
Three 1500, sir, three 1500 will cost you, sir, coil to coil 57750 ex-Kalol.
ત્રણ 1500 સાહેબ ત્રણ 1500 તમને પડશે સાહેબ કોઈલ ટુ કોઈલ 57750 એક્સ કલોલ.
customer
40.2s
It's expensive.
મોંઘું પડે.
agent
41.1s
What price do you get it for, sir?
કેટલામાં આવે માલિક તમને?
customer
42.3s
No, this is expensive, sir, so it's better not to trouble you, waste your time and waste mine.
ના, ઈ આ મોંઘું પડે સાહેબ એટલે ખોટી તકલીફ તમારો ટાઈમ બગાડવો ને મારો વેસ્ટ કરવો એના કરતા.
agent
45.4s
Correct, correct, correct. No, no, that's right, sir. No problem. I will update it so you won't get unnecessary calls from our side then.
કરેક્ટ, કરેક્ટ, કરેક્ટ. ના ના સાચી વસ્તુ છે સાહેબ. કઈ વાંધો નહિ. હું અપડેટ કરી દઉં તો તમને ખોટા કોલ નહિ આવે પછી અમારા સાઈટથી પણ એટલે.
customer
50.1s
Okay.
ઓકે.
agent
50.4s
Done, sir. Okay.
ડન માલિક. ઓકે.