Call 34972178349419360 2026-07-08 · Abdul Ansari · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer deflected the call to another person before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the customer's platform submission, instead asking a generic opening question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was deflected by the customer before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
I am Abdul speaking, sir. Was there any requirement for steel in HRCR?
Summary
The agent contacted a representative from Krishna Pipes about a steel requirement. The customer stated they were not the correct contact person and provided the number for their son, who manages procurement. The agent agreed to arrange a follow-up call to the new number.
Coaching
When calling a lead from the platform, always open by referencing their online inquiry to build context and avoid starting the conversation from scratch.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the customer's platform submission, instead asking a generic opening question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer deflected the call to another person before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was deflected by the customer before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price or a timeline could be discussed; the only next step was calling someone else. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Abdul speaking, sir. Was there any requirement for steel in HRCR? The agent did not pitch any products as the call was deflected immediately. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 11.9s | 8.2s | 53.9s | 3.0s | 262.2 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.0s
Hello.
customer
1.8s
Yes.
हां जी।
agent
2.4s
Hello sir, are you speaking from Krishna Pipes?
नमस्कार सर, Krishna Pipes से बात कर रहे हैं आप?
customer
4.7s
Yes.
हां जी।
agent
5.5s
I am Abdul speaking, sir. Was there any requirement for steel in HRCR?
मैं अब्दुल बात कर रहा हूं सर। कुछ requirement था क्या steel में HRCR में?
customer
8.8s
Yes, yes.
जी जी।
agent
9.6s
Which material did you require, sir?
कौनसे material का requirement था सर आपको?
customer
11.7s
Brother, I am giving a number, my son looks after this. You talk to him.
भैया एक number दे रहा हूं, मेरा बेटा देखता है इसे। उससे बात कर लो आप।
agent
14.7s
Okay ji.
Okay जी।
customer
15.2s
94...
agent
15.5s
You can WhatsApp on the number.
आप WhatsApp कर दीजिए number पे।
customer
17.1s
You write it down 941122
लिख लो आप 941122
agent
19.1s
One minute sir.
एक मिनट सर।
agent
20.4s
94
customer
21.0s
1122
customer
22.3s
5222
agent
23.2s
Okay sir, thank you. I will get a call arranged for you.
Okay sir, thank you. आपको call करवाऊंगा।