Call 34972178348979380 2026-07-08 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +8/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the required fields like quantity, dimensions, or location before the customer stated no requirement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any discovery questions to understand the customer's business after the customer stated they had no current need.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended on 'no requirement', so no price or timeline was discussed or committed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, your account was registered on our portal, from J J J S Industries. For MS sheet, right sir?
No unnecessary re-pitching
Sir, do you have any requirement for prime material? In HR sheets, E250, E350?
Summary
The agent called to follow up on a portal registration for MS sheets from 'J J J S Industries'. The agent confirmed the company and asked about requirements for specific HR sheet grades. The customer stated they have no requirement at the moment, and the agent ended the call after suggesting they use the application for future needs.
Coaching
When a customer says 'no requirement', try to ask at least one discovery question (e.g., 'What do you typically manufacture?') to qualify them for the future.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, your account was registered on our portal, from J J J S Industries. For MS sheet, right sir? Agent correctly referenced the customer's portal registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the required fields like quantity, dimensions, or location before the customer stated no requirement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions to understand the customer's business after the customer stated they had no current need. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended on 'no requirement', so no price or timeline was discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, do you have any requirement for prime material? In HR sheets, E250, E350? Agent did not unnecessarily re-pitch the portfolio, keeping the product mention relevant to the initial inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 19.4s | 5.6s | 43.0s | 6.8s | 266.0 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.4s
Hello.
हॅलो.
customer
1.8s
Yes, speak.
हा बोला.
agent
2.6s
Sir, hello, I am calling from JSW One, sir.
सर नमस्कार, JSW One मधून बोलतोय सर.
customer
4.8s
Yes, speak sir.
हा बोला सर.
agent
5.7s
Sir, your account was registered on our portal, from J J J S Industries. For MS sheet, right sir?
सर आपलं अकाउंट रजिस्टर्ड होतं आमच्या पोर्टलवर, जे जे जे एस इंडस्ट्रीज मधून. फॉर MS sheet ना सर?
agent
10.2s
Sir, I had called you to speak regarding that.
सर त्यांच्या संदर्भात मी तुम्हाला बोलायला कॉल केला होता.
customer
12.6s
Yes.
हा.
agent
13.3s
Sir, do you have any requirement for prime material? In HR sheets, E250, E350?
आपल्याला सर prime material मध्ये काही requirement आहे का? HR sheets मध्ये E250, E350?
customer
17.1s
No, currently there is no requirement at all.
नाही, सध्या काहीच requirement नाहीये हो.
agent
19.5s
Oh, not at present?
अच्छा, सध्या नाही का?
customer
20.5s
No.
नाही.
agent
21.0s
No problem, sir. If there is anything, you can also go to our application and create an inquiry. We will connect you immediately, sir, in that.
काही हरकत नाही सर. काही असेल तर तुम्ही आमच्या application वर जाऊन पण एकदा inquiry बनवू शकता. आम्ही तुम्हाला immediately connect करू सर त्यांच्यामध्ये.
customer
26.3s
Yes, okay, that will work, sir.
हो ठीक आहे, चालेल सर.
agent
27.7s
Done sir. Thank you.
Done सर. Thank you.
customer
29.3s
Thank you.