Call 34972178342361630 2026-07-07 · Sajal Bhaskar · 4:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 67 turns, clean transcript (0% inaudible) | Hindi | 67 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is occasionally faint, especially towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
lead_time_issue
Customer wants delivery 'tomorrow', but agent states dispatch from Ghaziabad will take 'two-three days'.
customer wanted it tomorrow;
we committed to 2-3 days
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +2/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold-call question instead of acknowledging a platform submission, which is the required opener for this pitch type.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−1.5 pts
Revalidate every field
Agent validated thickness, quantity, timeline, and location, but did not confirm the specific grade or width of the coil.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the customer's end use (trading), preferred brands, and payment terms, but did not ask about monthly tonnage or share of wallet.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
price
No sir, it won't work... Sir, loose material is being sold here for 62. How will we give it, sir?
did well
Closure with price & timeline
Alright, I'll check once and let you know. Okay? How much it comes to for 1.6, okay?
No unnecessary re-pitching
We have many brands, sir. SAIL, Tata, we have JSW's as well.
Summary
The customer, a trader, requested a price for a 1.6mm HR coil for delivery tomorrow. The agent quoted a tentative price from Ghaziabad, which the customer rejected as uncompetitive with his local Jaipur market rate. After some negotiation, the agent committed to checking for a better price and reverting, noting that delivery would take 2-3 days.
Coaching
When a customer objects on price, don't just ask 'how much lower?'; instead, justify our value by explaining the all-inclusive landed cost and asking what they are comparing it to.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, do you have any requirement for HR in your PS Steel right now? The agent opened with a generic cold-call question instead of acknowledging a platform submission, which is the required opener for this pitch type. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | By when do you need this? Agent validated thickness, quantity, timeline, and location, but did not confirm the specific grade or width of the coil. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | What end product do you make from this? Can I know that? Agent successfully discovered the customer's end use (trading), preferred brands, and payment terms, but did not ask about monthly tonnage or share of wallet. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Alright, I'll check once and let you know. Okay? How much it comes to for 1.6, okay? After the initial tentative price was rejected, the agent committed to checking for a better price and reverting, setting a clear next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We have many brands, sir. SAIL, Tata, we have JSW's as well. The agent correctly focused the conversation on the customer's specific HR coil requirement and did not waste time pitching irrelevant products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No sir, it won't work... Sir, loose material is being sold here for 62. How will we give it, sir? |
So how much cheaper do you want it? And how much... if I get it for you for 62 there, will you take it? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.322 | 64.3s | 135.4s | 57.3s | 6.7s | 382.6 | 0 | 35 | 32 | 23 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
हेलो
agent
1.2s
Hello, am I speaking with PS Steel?
हेलो ये PS Steel से बात कर रहे हैं?
customer
3.0s
Yes.
हां जी।
agent
3.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
5.9s
Yes, tell me, brother.
हां बोलिए भैया।
agent
7.0s
Sir, do you have any requirement for HR in your PS Steel right now?
अभी सर ये आपकी PS Steel में कोई requirement है क्या HR का?
customer
9.5s
What is the rate for 1.6, sir?
1.6 का rate है सर?
agent
10.5s
Huh?
हां?
customer
11.1s
1.6 HR.
agent
12.2s
Can you share the inquiry with me?
आप मेरेको inquiry share कर सकते हो?
customer
14.0s
You just tell me the rate, sir. I was out in the morning. Just tell me the rate for this now.
आप rate बता दीजिए ना सर, सुबह मैं क्या बाहर आया हुआ था, अभी rate बता दीजिए ना इसका।
agent
17.4s
No, I don't have the rate right now. I will have to check, that's why I'm saying.
नहीं मेरे पास अभी rate नहीं है, मेरेको check करना पड़ेगा, इसलिए कह रहा हूं।
customer
20.3s
Okay 1.6, seven... 16 kg one coil.
अच्छा 1.6, seven... 16 kg एक coil.
agent
22.7s
One coil. By when do you need this?
एक coil. कब तक चाहिए आपको ये?
customer
24.0s
Delivery?
agent
24.4s
I mean you
मतलब आप
customer
24.7s
If the rate is right, we'll take it tomorrow itself.
rate सही होगी तो कल ही ले लेंगे।
agent
26.7s
No, because earlier also, sir, I mean, when we give the rate and all, you perhaps don't tell us anything. The previous record is showing that.
नहीं क्योंकि पहले भी सर मतलब rate वगेरा देते हैं तो आप शायद बताते नहीं हो कुछ, पहले का record ही आ रहा है।
customer
30.4s
So your rate, sir, if your rate itself comes one rupee higher, what will we do by taking it? We'll take it from here itself, right sir?
तो आपकी तो आपकी rate ही सर आपकी rate ही एक रुपये ऊपर आएगी तो क्या करेंगे लेके? यहीं से ले लेंगे ना सर।
agent
33.8s
No, but then you also don't tell us at what price you are getting it and how much we can help.
नहीं तो फिर आप ये भी नहीं बताते ना कि कितने में मिल रहा है और कितनी क्या help कर सकते हैं।
customer
36.8s
You tell me now, what rate can you do it for?
आप अभी बताइए अभी क्या rate काम हो जाएगा आपका?
agent
38.5s
I will have to check that, sir. I am telling you, I don't have the rate right now. I have the rate for Ghaziabad, if you want to know that, tell me, if you take it from Ghaziabad.
वो मेरेको check करना पड़ेगा सर, मैं कह तो रहा हूं मेरे पास अभी rate नहीं है। मेरे पास गाजियाबाद का rate है, अगर वो जानना है तो बताओ अगर आप गाजियाबाद से लेते हो तो।
customer
43.2s
Yes, tell me for Ghaziabad.
हां गाजियाबाद बता दीजिए ना।
agent
44.6s
In Ghaziabad... Okay, which brand do you take?
गाजियाबाद में... अच्छा ये brand कौन सा लेते हो आप?
customer
46.8s
Sir, whatever brand comes, sir. If it's Bhushan Power, give that. If you have JSW, give that. And what other brand do you have, you tell me.
सर brand तो जो आएगा सर, भूषण पावर तो वो दे दो, आप JSW है वो दे दो। और कौन सा brand है आपके पास आपको बता दीजिए।
agent
51.4s
We have many brands, sir. SAIL, Tata, we have JSW's as well.
हमारे पास बहुत सारे brand हैं सर, SAIL, Tata, JSW का भी है।
customer
53.7s
Yes, Tata will also work. SAIL, SAIL will also work.
हां Tata भी चल जाएगा, SAIL, SAIL भी चल जाएगा।
agent
55.7s
And do you also take secondary brands?
और secondary brand भी लेते हो क्या आप?
customer
56.9s
Huh?
हां?
agent
57.4s
Apart from this, do you also take secondary brands? Secondary brand or off-grade material?
इसके अलावा secondary brand भी लेते हो क्या? Secondary brand या off-grade का material?
customer
59.8s
Which one?
कौन सा?
agent
100.4s
Secondary brands, apart from these four that are there.
Secondary brand इन चार के अलावा जो रहते हैं।
customer
102.3s
Yes, we take it. The material should be clean, the material should be clean.
अरे लेते हैं ना, माल साफ होना चाहिए, माल साफ होना चाहिए।
agent
104.7s
Okay. What end product do you make from this? Can I know that?
अच्छा। ये end product इससे बनाते क्या हो आप? ये जान सकता हूं?
customer
107.0s
We do trading, sir, we do trading.
Trading करते हैं सर, trading करते हैं।
agent
108.8s
Trading?
customer
109.5s
Hmm.
हम्म।
agent
110.2s
Okay, okay. I'll give you a tentative rate for Ghaziabad for now. If it suits you, let me know, we can work on that.
अच्छा अच्छा। मैं गाजियाबाद का आपको rate tentative बता देता हूं अभी के लिए। अगर आपको जमे तो बताना, मैं उसपे काम कर सकते हैं।
agent
114.8s
You're asking for 1.6, right?
1.6 का कह रहे हो ना?
agent
117.2s
One second. You need a coil, right? Hello?
एक सेकंड। Coil चाहिए ना आपको? हेलो?
customer
119.2s
Yes, brother.
हां भैया।
agent
120.6s
It will cost around 62. It will be between 62, 63.
62 के around पड़ेगा ये। 62, 63 के बीच में पड़ेगा।
customer
123.1s
No sir, it won't work.
नहीं सर, नहीं पड़ेगा ना।
customer
124.7s
Sir, loose material is being sold here for 62. How will we give it, sir?
सर 62 तो यहां खुल्ला माल बिक रहा है। कैसे देंगे सर?
agent
127.1s
Loose material is being sold for 62?
62 में खुल्ला माल बिक रहा है?
customer
128.5s
Yes. So how will we take it, sir? You tell me. We will pay cutting charges. So how will it be viable for us?
हां। तो कैसे लेंगे सर? आप बताओ। Cutting charge देंगे। तो हम कैसे पार पड़ेगी?
agent
131.8s
How much... cutting charge... no, I am telling you for that, I am telling you for the sheet itself.
कितना... cutting charge... नहीं, मैं उसका बता रहा हूं, sheet का ही बता रहा हूं।
customer
134.4s
No, even if you tell for the sheet, sir, it's selling for 62 here, the material is selling for 62 right here, sir.
नहीं sheet का बताने से तो सर 62 तो यहां बिक रहा है, 62 तो यहीं बिक रहा है सर माल।
agent
137.6s
In Jaipur?
जयपुर में?
customer
138.5s
Yes.
हां।
agent
139.0s
So how much cheaper do you want it? And how much... if I get it for you for 62 there, will you take it?
तो आपको कितने कम में चाहिए? और कितना... अगर 62 में दिलवाऊंगा वहां पे तो लोगे?
customer
141.3s
No, sir, we will need it below that, right sir? If I'm getting it for 62 here, what will I do by taking it, sir?
नहीं, सर अपने को तो उसके नीचे चाहिएगा ना सर। 62 पे यहीं मिल रहा है तो क्या करूंगा लेके सर?
agent
144.1s
How much lower?
कितना नीचे?
customer
144.8s
Brother, if our... if our... if you are giving for a packet, meaning an 8x4 sheet, then if it comes to 61.50 rupees, then it can work.
भाई अपना अगर... अपना अगर... अगर आप packet का दे रहे हैं, मतलब 8x4 की sheet दे रहे हैं तो 61.50 रुपये तक बैठे तो काम हो सके।
agent
149.1s
60...
customer
149.6s
Yes, 61.50 rupees. And if you have a coil, then if the coil is up to 61, it will be viable.
हां, 61.50 रुपये। और coil अगर हो आपकी, तो coil अगर 61 तक हो तो पार पड़े।
agent
153.2s
Okay. Alright, I'll check once and let you know.
अच्छा। ठीक है, मैं एक बार check करके बताता हूं।
agent
155.0s
Okay? How much it comes to for 1.6, okay? If it's available, you will take it by paying in advance, right? Or else...
ठीक है? 1.6 का कितना बैठ रहा है, ठीक है? अगर होगा तो आप advance में payment करके लोगे ना? या फिर...
customer
159.1s
Sir, you can give the transfer here or the coil, whatever you have, you will get the payment.
सर आप यहां पे transfer दे दीजिएगा या coil जो भी आपकी, आपको payment मिल जाएगा।
agent
202.1s
Okay.
ठीक।
agent
202.7s
No, first the payment happens, after that the material is dispatched.
नहीं, पहले payment होता है उसके बाद material निकलता है।
customer
204.7s
So your material will be here, right?
तो यहां पे होगा ना आपका material तो?
agent
206.2s
Ours will go from Ghaziabad, I will give the PI of the company. So when you make the payment to the company, after that your order will be confirmed, after that you will get the material in two-three days. This is the process.
हमारा गाजियाबाद से जाएगा, PI दूंगा company का। तो company को payment जब करोगे, तो उसके बाद आपका order confirm होगा, उसके बाद आपको दो-तीन दिन बाद material मिलेगा। ऐसा process रहता है।
customer
213.6s
Yes, first get the rate, then we will talk about this.
हां पहले एक बार rate निकालिए, फिर बात करेंगे इस बारे में तो।
agent
216.2s
Okay.
ठीक है।
agent
217.0s
Okay.
customer
217.8s
Okay, right.
ठीक है ना।