Call 34972178341626820 2026-07-07 · Rohit Mishra · 1:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | English | 27 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise (wind/traffic) on the customer's side, making the initial exchange slightly difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +12/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer redirected the agent to another contact before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent attempted one discovery question about the end application, but the customer deflected before the conversation could proceed.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the stage of discussing price or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Your company Greenia Renewables Technologies is registered on our online system.
Summary
The agent called regarding an online registration but reached the wrong contact person. The customer was helpful and provided the number for the admin/marketing department. The agent collected the new contact's name and number before the call ended.
Coaching
You handled the redirection well by getting the new contact details; next time, try to also ask for the best time to call them to make the follow-up more effective.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company Greenia Renewables Technologies is registered on our online system. The agent correctly referenced the customer's online registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer redirected the agent to another contact before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | I just wanted to know a bit more about your company. Uh like is it is it into solar? The agent attempted one discovery question about the end application, but the customer deflected before the conversation could proceed. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the stage of discussing price or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not re-pitch the portfolio, correctly focusing on getting the right contact information. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.489 | 20.6s | 21.5s | 64.9s | 5.7s | 198.1 | 0 | 14 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.3s
Hello.
customer
1.7s
Hello Nagaraju?
agent
2.8s
Hello?
customer
3.2s
Hello?
agent
3.7s
Yes Nagaraju?
customer
4.5s
Hello?
agent
5.2s
Yes, hi. Rohit from JSW, Mumbai.
customer
7.7s
Yes sir, this is...
agent
8.8s
Your company Greenia Renewables Technologies is registered on our online system. I just wanted to know a bit more about your company. Uh like is it is it into solar?
customer
14.8s
Uh sir, can I share you one uh actually can I give you my admin department number?
agent
19.5s
Mhm.
customer
20.0s
Or marketing number, I will share you.
agent
22.0s
Okay, I'll just... right now you can tell me or should I...?
customer
24.5s
Yes sir, can I... I will tell, I will tell sir. Just a one second.
agent
27.0s
Yeah, tell me.
customer
30.0s
Sir, 70
agent
31.0s
Hm.
customer
31.5s
Uh 7022 2200 009565.
agent
36.5s
9565.
agent
38.5s
And what is your name?
customer
40.0s
Um Bindu.
agent
41.0s
Bindu?
customer
42.0s
Yeah sir.
agent
42.5s
Okay.
agent
43.5s
Okay, thank you.
customer
44.5s
Thank you sir.