Call 34972178341394812 2026-07-07 · dhruv · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +5/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the customer's submitted details like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent failed to acknowledge the customer's platform submission and instead asked a generic opening question as if it were a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer stated they had no current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Understood. If there is anything, then let me know.
Summary
The agent called a customer who had submitted a requirement on the platform. However, the agent opened with a generic 'do you have a requirement?' question. The customer stated they have no need at the moment due to rain, and the agent accepted this and ended the call without any further probing or revalidation of the original inquiry.
Coaching
For a customer-led call, you must open by acknowledging their platform submission, not by asking if they have a requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Um sir, do you have any requirement currently? The agent failed to acknowledge the customer's platform submission and instead asked a generic opening question as if it were a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the customer's submitted details like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was terminated before any discussion of price, stock, or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Understood. If there is anything, then let me know. The agent did not pitch any products, thus correctly avoiding an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.572 | 8.3s | 6.2s | 34.5s | 2.9s | 224.1 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो.
agent
2.6s
Hello.
हॅलो.
customer
3.6s
Yes.
हा.
agent
4.6s
Sir, I'm calling from JSW One, Jindal Steel Mumbai.
सर JSW One मधून बोलतोय, जिंदाल स्टील मुंबई.
customer
8.0s
Yes, yes sir.
हा हा सर.
agent
9.6s
Um sir, do you have any requirement currently?
अं सर आपल्याला काही requirement आहे सध्या?
customer
12.1s
Not right now, sir, because of the rain.
आत्ता तर नाहीये सर, जरा पावसामुळे.
agent
15.0s
Understood. If there is anything, then let me know.
Understood. काही असेल तर सांगा ना मग.
customer
17.0s
Yes, yes sir, I will definitely call and let you know.
हो हो सर नक्की सांगेन फोन करून.
agent
19.0s
Done sir. Thank you.
customer
20.2s
Okay.