Call 34972178340370320 2026-07-07 · Rohit Mishra · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any of the required fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the end application, which is below the threshold of 2 questions for a partial pass.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not propose a price, timeline, or any next step, simply accepting the customer's deferral.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Uh yes, we do, but right now we do local procurement. I will call you next month.
did well
Opener acknowledges platform submission
Yes, I saw your company was registered on my platform.
No unnecessary re-pitching
Yes, I saw your company was registered on my platform.
Summary
The agent contacted a lead who had registered on the platform, confirming their business as laser cutting and fabrication. The customer stated they have a requirement but currently procure locally and would call back next month. The agent accepted this deferral and ended the call without attempting to probe further or set a concrete next step.
Coaching
When a customer says they'll call back next month, you must try to create value now by asking about their current local procurement or offering a benchmark price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes, I saw your company was registered on my platform. The agent correctly referenced the customer's platform registration at the start. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any of the required fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
The agent only asked about the end application, which is below the threshold of 2 questions for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not propose a price, timeline, or any next step, simply accepting the customer's deferral. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes, I saw your company was registered on my platform. The agent did not re-pitch the company's portfolio and treated the call as a platform-generated lead. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Uh yes, we do, but right now we do local procurement. I will call you next month. |
Next month, okay fine. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.67 | 12.8s | 6.3s | 34.9s | 4.5s | 267.2 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो.
agent
2.4s
Hello.
हॅलो.
agent
2.9s
Yes sir, I... Hello?
येस सर, मैं हेलो?
customer
4.4s
Yes?
हां?
agent
4.9s
Sir, hello, this is Gaurav Mishra speaking from JSW.
सर मैं नमस्ते, गौरव मिश्रा बात कर रहा हूं JSW से।
customer
7.6s
Yes, tell me.
हां बोलिए।
agent
8.4s
Are you speaking from Mangal Laser Tech?
मंगल लेजर टेक से बात कर रहे हैं आप?
customer
10.3s
Yes, tell me.
हां बोलिए।
agent
11.2s
Yes, I saw your company was registered on my platform. Do you have some fabrication work? Laser cutting and fabrication?
हां, आपकी कंपनी दिखी मुझे मेरे प्लेटफॉर्म पे रजिस्टर्ड थी। आपका कुछ फैब्रिकेशन का काम है क्या? लेजर कटिंग एंड फैब्रिकेशन का?
customer
15.7s
Yes.
हां।
agent
16.8s
Okay okay. Do you have any such requirement in MS right now?
ओके ओके। अभी कुछ ऐसा MS में रिक्वायरमेंट है?
customer
19.3s
Uh yes, we do, but right now we do local procurement. I will call you next month.
अह हां है, अभी तो हम लोग लोकल प्रोक्योरमेंट करते हैं। मैं आपको नेक्स्ट मंथ फोन करता हूं।
agent
23.2s
Next month, okay fine.
नेक्स्ट मंथ, ओके ठीक है।
customer
24.6s
Yes.
हां।