Call 34972178340345212 2026-07-07 · Rohit Mishra · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | English | 11 | customer_led (campaign_name:medium) |
Audio: clear: The audio cuts off mid-sentence at the end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement revalidation questions could be asked.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before reaching the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh Dheeraj, I found your company Dheeraj Power Controls uh being registered over my system.
No unnecessary re-pitching
Uh Dheeraj, I found your company Dheeraj Power Controls uh being registered over my system.
Summary
The agent initiated the call, identified the customer, and referenced their company's registration in the system. The call appeared to suffer from connection issues and ended abruptly before any business details could be discussed.
Coaching
The call was too short to judge performance, but your opening correctly acknowledged the customer's platform registration which is good practice.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Dheeraj, I found your company Dheeraj Power Controls uh being registered over my system. The agent correctly acknowledged that the customer's company was found in the system, implying a prior registration. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement revalidation questions could be asked. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before reaching the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh Dheeraj, I found your company Dheeraj Power Controls uh being registered over my system. The agent did not have the opportunity to pitch, and therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.844 heavy | 10.3s | 1.9s | 30.8s | 5.0s | 192.2 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.0s
Hello?
agent
3.2s
Hello?
customer
4.1s
Hello?
agent
5.0s
Yes, uh Dheeraj, good morning.
customer
7.1s
Good morning.
agent
8.1s
Uh Rohit this side from JSW.
customer
10.0s
Okay.
agent
11.0s
Uh Dheeraj, I found your company Dheeraj Power Controls uh being registered over my system.
customer
16.8s
Hello?
agent
17.5s
Hello?
agent
19.0s
Is your company in which...