34972178333271910 · Call

Call 34972178333271910 2026-07-06 · Rohit Mishra · 2:43

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	General Enquiry	full conversation 33 turns, clean transcript (0% inaudible)	English	33	customer_led (campaign_name:medium)

Audio: clear: Some background office noise is present on the agent's side but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: construction MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.23

confidence high · +2/−4 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener acknowledges platform submission The agent treated this as a generic follow-up call, not as a response to a specific platform submission.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked to understand the customer's end use, procurement volume, or other business needs.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline Agent refused to provide a final price as requested and instead terminated the opportunity due to low quantity.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

No unnecessary re-pitching

What is the thickness you're looking for?

Summary

The customer inquired about the price for 3 tons of TMT bars for delivery to Magadi main road. The agent gave a vague initial price and, upon learning the total quantity was only 3 tons, stated that the freight would be too high and it was not possible, ending the call without providing a final quote.

Coaching

When a customer's quantity is low, explain that the per-ton freight cost is high but still provide the all-inclusive price they asked for, as they may still accept it.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	any sort of requirement right now? Just a just a follow-up call to you. The agent treated this as a generic follow-up call, not as a response to a specific platform submission.
CL2 Revalidate every field	3	partial	3	1.5	Uh, what where do you need this? ... What is the thickness you're looking for? ... All of these 3 tons each, right? Agent confirmed location, thickness, and quantity, but did not revalidate product/grade or delivery timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked to understand the customer's end use, procurement volume, or other business needs.
CL4 Closure with price & timeline	2	fail	–	0.0	Then it's not possible actually for me. The freight will be very high. Agent refused to provide a final price as requested and instead terminated the opportunity due to low quantity.
CL5 No unnecessary re-pitching	1	pass	–	1.0	What is the thickness you're looking for? The agent did not re-pitch the portfolio and kept the conversation focused on the customer's TMT bar requirement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.529	31.1s	27.7s	104.2s	4.9s	293.2	0	17	16	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.5s

Hello?

agent

5.2s

Yeah, good afternoon Naveen. Rohit this side from JSW.

Yeah, good afternoon Naveen ji. Rohit this side from JSW.

customer

7.8s

Yeah, what's up?

agent

8.8s

Hello?

customer

9.5s

Yeah, tell me Rohit.

agent

10.6s

Yeah Naveen, any like previously we have already spoken. Uh, so any sort of requirement right now? Just a just a follow-up call to you.

Yeah Naveen ji, any like previously we have already spoken. Uh, so any sort of requirement right now? Just a just a follow-up call to you.

customer

16.6s

No, what would be the rate for this TMT bars?

agent

19.5s

Uh, what where do you need this?

customer

21.0s

Magadi main road.

agent

22.8s

Okay, okay. Somewhere around 52.

customer

25.2s

52 plus tax?

agent

26.8s

Sorry?

customer

27.8s

For 52... 52 per kg?

agent

29.5s

Per kg, right, right.

agent

30.8s

Approximately, this is approximate rate. It can be 51 also, it can be 53 also, right?

customer

34.0s

I need 3 ton.

agent

35.0s

Hmm.

customer

35.8s

If you can quote me for that, I'll just let you know.

agent

38.5s

Sir, it will be very high if you go for 3, 4, 5 tons.

customer

40.8s

Huh?

agent

41.2s

At least the the transport will be very high if you go for 3 or 4 or 5 tons, if the quantity is low.

customer

44.8s

Okay.

agent

45.2s

So, in that case, the pricing, the whole pricing cost will be...

customer

48.0s

No, no, I just I need 3 tons now. You can let me know the transport and this everything included, what will be the rate per kg, then I'll decide on it.

agent

53.0s

What is the thickness you're looking for?

customer

55.0s

Thickness is 20 mm, uh, 16...

agent

57.5s

Okay.

customer

58.5s

and 10 mm and 8 mm.

agent

59.8s

All of these 3 tons each, right?

customer

61.0s

Ah, no, no. In all 8 8 mm 8 mm I need 1.2 ton, rest of the thickness is just...

agent

65.0s

Then it's not possible actually for me. The freight will be very high.

customer

67.0s

It's okay then.

agent

68.0s

Okay, bye, thank you.