34972178332809680 · Call

Call 34972178332809680 2026-07-06 · dhruv · 1:00

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	No_requirement	short or unclear only 5 turns - short exchange, limited evidence to score	Hindi	5	customer_led (campaign_name:medium)

Audio: noisy: Significant background noise and chatter on the customer's side, which makes their speech slightly muffled.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence med · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before any requirement details could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not acknowledge the customer's platform submission and instead opened by verifying the company name.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked as the call ended during the opening.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

habit You did 86% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

No unnecessary re-pitching

Uh sir, is this the number for Inventis Projects Private Limited? Nilesh Overkar sir's?

Summary

The agent initiated the call and confirmed the company name, 'Inventis Projects Private Limited'. The agent then attempted to verify the contact person, but the call ended abruptly before any business details could be discussed.

Coaching

For customer-led calls, open by acknowledging their online submission to immediately establish context and show you've reviewed their request.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent did not acknowledge the customer's platform submission and instead opened by verifying the company name.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before any requirement details could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked as the call ended during the opening.
CL4 Closure with price & timeline	2	fail	–	0.0	The call did not progress to the closure stage.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Uh sir, is this the number for Inventis Projects Private Limited? Nilesh Overkar sir's? The agent did not re-pitch the portfolio as the call ended during the initial verification phase.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.863 heavy	6.9s	1.1s	52.0s	3.7s	182.6	0	3	2	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.8s

Hello

हेलो

agent

2.6s

Hello

हेलो

agent

4.0s

Uh Messer Inventis Projects Private Limited?

अह मेसर इन्वेंटिस प्रोजेक्ट्स प्राइवेट लिमिटेड?

customer

6.8s

Yes?

हां?

agent

7.8s

Uh sir, is this the number for Inventis Projects Private Limited? Nilesh Overkar sir's?

अह सर ये इन्वेंटिस प्रोजेक्ट्स प्राइवेट लिमिटेड का नंबर है क्या? निलेश ओवरकर सर का?