Call 34972178307899430 2026-07-03 · Rohit Mishra · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | English | 19 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center is present but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +9/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any product or requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The call did not reach the stage of discussing price or stock; the agent correctly handled the customer's request to defer.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent successfully asked two discovery questions (business type, monthly consumption) before the customer had to end the call.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Yeah, you are from Bharat Metal Industries, right?
No unnecessary re-pitching
I'll share my visiting card with you over WhatsApp.
Summary
The agent contacted a lead from Bharat Metal Industries and began discovery, confirming they are a manufacturing company. The customer then stated he was in a hospital and needed to end the call. The agent handled the situation professionally, offering to share his contact details, and the customer agreed to call back.
Coaching
You handled the customer's difficult personal situation professionally. When a call is deferred like this, also try to secure a specific callback time to maintain control of the follow-up.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, you are from Bharat Metal Industries, right? The agent confirmed the customer's company name, indicating he was calling based on a prior submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any product or requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | This is a trading company or you are into manufacturing? ... What is the monthly consumption you are looking? The agent successfully asked two discovery questions (business type, monthly consumption) before the customer had to end the call. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the stage of discussing price or stock; the agent correctly handled the customer's request to defer. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'll share my visiting card with you over WhatsApp. The agent did not re-pitch the platform and instead focused on establishing a way to reconnect later. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.646 | 18.8s | 10.3s | 45.9s | 4.2s | 290.4 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
1.5s
Hello?
customer
2.3s
Hello?
agent
3.1s
Hello?
agent
3.8s
Yes sir, Suresh ji, greetings. Uh Rohit Mishra this side from JSW.
Yes sir, Suresh ji, namaste. Uh Rohit Mishra this side from JSW.
customer
7.5s
Yeah, Rohit, tell me.
agent
8.9s
Yeah, you are from Bharat Metal Industries, right?
customer
11.0s
Right.
agent
11.8s
Yeah, so just wanted to know a bit more about your company. This is a trading company or you are into manufacturing?
customer
16.0s
It's a manufacturing company.
agent
17.8s
Okay, okay. What is the monthly consumption you are looking? Like per per metric ton or per monthly what is the consumption?
customer
22.8s
Uh, I'll talk to you later because I'm in the hospital.
agent
25.2s
Sure, sir. No problem.
customer
26.0s
I'm in a hospital, so...
agent
27.2s
I'll share my visiting card with you over WhatsApp. Whenever you feel like, you can just...
customer
29.8s
Thanks. I mean, I'll call you back to this number.
agent
31.9s
Sure, sure, sure. Okay.
customer
33.5s
Okay.
agent
34.0s
Yeah.