Call 34972178307262460 2026-07-03 · sudeeps · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any of the specific fields from the customer's inquiry.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked beyond a general check for procurement intent.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was terminated before any price or timeline could be discussed or committed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your company was registered on our portal for a quotation, sir. This was a follow-up call regarding your steel procurement, sir.
No unnecessary re-pitching
Okay okay, alright sir, that's fine. Thank you.
Summary
The agent followed up on a portal inquiry from a customer identified as a trader. The customer mentioned a spec difference (needing 50mm vs 60mm). The agent then discovered the customer was already in contact with another JSW One representative and professionally ended the call to avoid duplication.
Coaching
You correctly identified this was a duplicate lead and ended the call professionally; however, start by revalidating the specific inquiry details from the portal rather than asking a general procurement question.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on our portal for a quotation, sir. This was a follow-up call regarding your steel procurement, sir. The agent correctly referenced the customer's prior action on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any of the specific fields from the customer's inquiry. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked beyond a general check for procurement intent. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was terminated before any price or timeline could be discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay okay, alright sir, that's fine. Thank you. The agent did not pitch any products and ended the call upon learning the customer was already engaged with another rep. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.782 heavy | 20.5s | 5.7s | 52.8s | 4.1s | 301.5 | 0 | 10 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
customer
1.0s
Hello.
agent
1.6s
Hello, am I speaking with Suraj Steel Traders?
Hello, Suraj Steel Traders से बात हो रही है?
customer
3.1s
Huh?
હે?
agent
3.5s
Am I speaking with Suraj Steel Traders? Mr. Jay Rakholia?
Suraj Steel Traders से बात हो रही है? Mr. Jay Rakholia?
customer
5.6s
Yes.
हां.
agent
6.2s
Sir, very good afternoon. This is Sudeep speaking from JSW One.
Sir ji, very good afternoon. Sudeep बोल रहा हूं JSW One से.
customer
8.8s
Yes, tell me.
हां बोलिए.
agent
9.5s
Your company was registered on our portal for a quotation, sir. This was a follow-up call regarding your steel procurement, sir.
ये आपकी company register हुई थी सर हमारे portal पर quotation के लिए. आपके steel procurement को लेके follow-up call था सर ये.
customer
13.6s
Yes.
हां.
agent
14.2s
An inquiry is showing as open in the system under your name, sir.
ये system में एक inquiry open दिख रही है सर आपके नाम से.
customer
16.5s
Yes.
हां.
agent
17.0s
So are you planning anything for procurement right now, sir?
तो अभी कुछ planning कर रहे हो क्या सर आप procurement का?
customer
19.2s
Hmm.
हम्म.
customer
19.8s
Right now I need 50 mm, that one is 60 mm.
अभी तो 50 mm का चाहिए वो 60 mm का है है.
agent
22.5s
This... I feel you are already speaking with Ankit ji, correct?
ये I feel तो आपकी बात हो रही है Ankit जी से already, बराबर?
customer
25.0s
Yes.
हां.
agent
25.5s
You are in connect with Ankit Mistry ji, right?
Ankit Mistry जी से connect में हो ना आप?
customer
27.0s
Yes.
हां.
agent
27.5s
Okay okay, alright sir, that's fine. Thank you.
Okay okay, ठीक है सर, चलेगा. Thank you.