Call 34972178307226572 2026-07-03 · Rohit Mishra · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended due to a language barrier before any requirement fields could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was terminated early due to a language mismatch.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage; no price or timeline was discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
AGENT: Alphonse, hi. Is this for Annai Engineering Works?
No unnecessary re-pitching
AGENT: Okay, one of my team members will reach you out, okay?
Summary
The agent initiated the call and confirmed the customer's company. The customer requested to speak in Tamil, which the agent could not. The agent correctly stated that a Tamil-speaking team member would call back and ended the call.
Coaching
Your handling of the language barrier was perfect; you correctly identified the issue and arranged a handover without wasting the customer's time.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | AGENT: Alphonse, hi. Is this for Annai Engineering Works? The agent correctly confirmed the customer's company name from the platform lead. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended due to a language barrier before any requirement fields could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early due to a language mismatch. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage; no price or timeline was discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: Okay, one of my team members will reach you out, okay? The agent did not re-pitch the portfolio, correctly moving to hand over the call when the language barrier was identified. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 10.0s | 6.5s | 38.5s | 3.5s | 222.0 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.2s
Hello.
customer
1.9s
Yes.
Ha.
agent
2.4s
Alphonse, hi. Is this for Annai Engineering Works?
customer
5.4s
Yes sir.
Ha sir.
agent
6.0s
Yes, good afternoon. Rohit this side from JSW Mumbai.
customer
8.8s
Ah, yes sir, yes sir.
agent
11.8s
Yes, English, Hindi?
customer
12.8s
English sir, Tamil sir, speak in Tamil sir.
இங்கிலீஷ் சார், தமிழ் சார், தமிழ் பேசுங்க சார்.
agent
15.0s
I don't know Tamil, actually.
Tamil nahi aati actually.
agent
16.6s
Okay, one of my team members will reach you out, okay?
customer
19.0s
Okay sir.