Call 34972178307049910 2026-07-03 · ankit mistry · 2:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Gujarati | 26 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any specific requirement fields as there was no recent submission to review.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only identified the customer's business type (trader), missing questions on monthly tonnage, brands, etc.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or a timeline for a quote, instead agreeing to send a general email.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
can you mail me? Then I will revert on the mail with the requirement.
did well
Opener acknowledges platform submission
Uh Rasul ji, a few months back on our JSW digital portal, your business which is MG Brothers Supariwala, uh, you had registered that account...
No unnecessary re-pitching
In MS we deal into HR, CR, GP, PPGL, wire rods, okay?
Summary
The agent contacted a year-old lead who confirmed they are a trader of HR plates. The agent pitched available stock and a monsoon offer, but when the customer deflected by asking for an email, the agent agreed without securing a specific requirement to quote. The call ended with a promise to send a general marketing email.
Coaching
When a customer asks for a general email, try to get a specific requirement first ('Happy to, sir. What's one size I can give you a price on right now?') before agreeing.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Rasul ji, a few months back on our JSW digital portal, your business which is MG Brothers Supariwala, uh, you had registered that account... Agent correctly referenced the customer's prior registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any specific requirement fields as there was no recent submission to review. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | I believe your business is in trading, right? Agent only identified the customer's business type (trader), missing questions on monthly tonnage, brands, etc. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or a timeline for a quote, instead agreeing to send a general email. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | In MS we deal into HR, CR, GP, PPGL, wire rods, okay? The product overview was provided as a direct answer to the customer's question, 'what do you deal in?'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | can you mail me? Then I will revert on the mail with the requirement. |
Sure, I have this email ID of yours which is business_are@yahoo.com. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.767 heavy | 53.1s | 16.1s | 79.8s | 12.6s | 340.1 | 0 | 12 | 14 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
હેલો.
agent
2.8s
Hello, uh am I speaking with Gulam Rasul ji?
હેલો, અ ગુલામ રસુલજી વાત કરે છે?
customer
5.2s
Yes.
હા.
agent
5.9s
Rasul ji, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.
રસુલજી, good afternoon. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.
customer
11.2s
Yes, tell me.
બોલો બોલો.
agent
12.2s
Uh Rasul ji, a few months back on our JSW digital portal, your business which is MG Brothers Supariwala, uh, you had registered that account, but then it's been almost a year, we haven't received any steel requirement from your end. So I just want to know and understand what issues we are facing here, or if, you know, there is any challenge or concern from your end, due to which still
અ રસુલજી, few months back તમે અમારા JSW ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે which is MG Brothers સુપારીવાલા, અ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કર્યું હતું, but then ઓલમોસ્ટ એને એક વરસ જેવું થઈ ગયું છે, અમને તમારા એન્ડ થી કોઈ સ્ટીલ ની રિક્વાયરમેન્ટ હવે આવી નથી રહી. So just want to know understand કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ, કે પછી you know કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા એન્ડ થી, જે કારણે હજી
customer
24.8s
But I... actually what do you deal in?
પણ મને એક્ચ્યુલી તમારી ડીલ શામાં હોય છે?
agent
27.0s
In plates?
પ્લેટ્સ માં?
customer
27.8s
Yes.
હા.
agent
28.2s
Yes, we deal into, so basically we as a JSW group, our products are in MS. In MS we deal into HR, CR, GP, PPGL, wire rods, okay? And in terms of trading properties we can only supply you the HR material. So in HR, from your coil, to plate, to TMT, we can give you everything.
હા, we deal into, so basically we as a JSW group અમારો શું પ્રોડક્ટ છે ને MS માં છે. MS માં we deal into HR, CR, GP, PPGL, wire rods, okay? And in terms of trading properties we can only supply you the HR material. એટલે HR માં તમારી કોઈલ થકી, પ્લેટ થકી, TMT થકી, બધા તમને અમે આપી શકીએ છીએ.
customer
36.8s
Hm hm.
હમ હમ.
agent
37.9s
So at present, I mean, I believe your business is in trading, right?
તો at present, I mean, I believe તમારો બિઝનેસ ટ્રેડિંગ માં છે, right?
customer
40.8s
Hm hm.
હમ હમ.
agent
41.6s
Okay, so as a trader, which products do you deal in majorly?
ઓકે, તો as a trader તમે કયા કયા પ્રોડક્ટ્સ માં ડીલ કરો છો મેજરલી?
customer
44.2s
What?
શું?
customer
44.8s
I, in plates and in structure.
મેં પ્લેટ માં અને સ્ટ્રક્ચર માં.
agent
46.3s
Oh, you deal in plates and structure, okay. So in plates, what is your thickness range?
અચ્છા પ્લેટ્સ માં અને સ્ટ્રક્ચર માં ડીલ કરો છો, ઓકે. તો પ્લેટ્સ માં તમારી થીકનેસ ની શું રેન્જ હોય છે?
customer
49.9s
My thickness is uh 10, 12, 16, 20, 25, 32, 36, 40, 50.
મારે થીકનેસ તો અ 10, 12, 16, 20, 25, 32, 36, 40, 50.
agent
54.8s
Oh, yours is from 10 to 50 mm, okay. So see, at present, with us, as the JSW group, our monsoon... we have a monsoon offer running that from 1.6 to 20 mm, we have a sure shot stock available, and in higher thickness also we can give you the material at a good, at a better pricing than the market prices. So, do you have any requirement at present for this month?
અચ્છા 10 થી 50 mm નું તમારું છે, ઓકે. તો see at present અમારી પાસે as a JSW group અમારું મોન્સૂન નું અમારી એક મોન્સૂન ઓફર ચાલી રહી છે કે 1.6 થી 20 mm mm નો અમારો શ્યોર શોટ સ્ટોક અવેલેબલ છે અને હાયર થીકનેસ માં પણ અમે તમને આપી શકીએ છીએ મટીરીયલ at a good at a better pricing than the market prices. તો હાલ માં કોઈ તમારી હશે રિક્વાયરમેન્ટ at present આ મહિના માટે?
customer
65.6s
Hm, can you mail me? Then I will revert on the mail with the requirement.
હમ, તમે મને મેઈલ કરી શકો છો? તો હું મેઈલ પર રિવર્ટ કરી દઉં તમને રિક્વાયરમેન્ટ.
agent
69.0s
Sure, I have this email ID of yours which is business_are@yahoo.com.
Sure, તમારી email ID મારી પાસે આ છે which is business_are@yahoo.com.
customer
72.0s
Yes, yes, that's the one, that's the one.
બસ બસ એ જ છે, એ જ છે.
agent
73.2s
Okay, I am mailing you from here right now. Okay?
ઓકે, અભી જ તમને અહીંયા થી હું મેઈલ કરી દઉં છું. ઓકે?
customer
75.3s
Okay.
ઓકે.
agent
76.6s
Okay, okay Rasul saheb. Thank you.
ઓકે, ઓકે રસુલ સાહેબ. Thank you.
customer
78.5s
Thank you.