Call 34972178305816960 2026-07-03 · Rohit Mishra · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | English | 24 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +10/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the customer's requirement details like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission and instead opened the call as if it were a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the customer's business type, failing to meet the 2-question threshold for a partial pass.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
They are giving me a better rate than the company so maybe...
did well
No unnecessary re-pitching
Sir what I'll do is I'll share my visiting card over your WhatsApp.
Summary
The agent contacted a customer who is currently buying JSW products from distributors. The customer stated they receive a better rate from their current suppliers. The agent did not attempt to counter this objection or gather requirement details, instead offering to send his contact card and ending the call.
Coaching
When a customer says they get a better rate elsewhere, your job is to understand that rate and offer a competitive landed cost, not to immediately end the call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission and instead opened the call as if it were a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the customer's requirement details like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
The agent only asked about the customer's business type, failing to meet the 2-question threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or timeline, and instead disengaged immediately after the customer raised a price objection. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir what I'll do is I'll share my visiting card over your WhatsApp. The agent did not pitch any products, thus avoiding an unnecessary re-pitch. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | They are giving me a better rate than the company so maybe... |
Okay, okay. Sir what I'll do is I'll share my visiting card over your WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 37.6s | 13.9s | 83.5s | 12.2s | 288.8 | 0 | 12 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.1s
Hello.
customer
3.1s
Hello.
customer
4.0s
Hello, yes.
agent
4.8s
Yes, good morning. Rohit this side from JSW.
customer
7.0s
From?
agent
7.8s
Yes, good morning. Rohit this side from JSW. Am I audible?
customer
10.3s
JSW, ah okay okay.
agent
11.7s
Yeah, yeah.
agent
12.6s
Sir, am I audible to you?
customer
13.7s
Yes, yes sir.
agent
14.4s
Yeah, actually I found your company Alankar Steam Dries and basically I just wanted to know a bit more about this company. I know uh earlier few people have already contacted you previously. But just because I'm speaking to you for the first time, I just wanted to know a bit more about your company. Can you tell me?
customer
26.8s
Uh in what way? What do you want to know?
agent
28.8s
Sorry?
customer
29.4s
In what way sir? What do you want to know about it?
agent
31.0s
Like I found your company Alankar Steam Dries, Dryers. So so what does this company do or is there any manufacturing unit? All those things.
customer
37.0s
We are currently purchasing it from your distributors and dealers.
agent
40.2s
Okay. And sir why not from the company itself? Is there any like like it would be really great if you...
customer
43.8s
They are giving me a better rate than the company so maybe...
agent
46.8s
Okay, okay.
agent
47.8s
Sir what I'll do is I'll share my visiting card over your WhatsApp. No worries. If in case if you have any inquiries right now or in future if you feel like connecting with us, do let me know. Alright?
customer
55.2s
Yeah.
agent
55.8s
Okay sir. Yeah, thank you.
customer
57.2s
Okay. Thank you.