Call 34972178298598732 2026-07-02 · ankit mistry · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Gujarati | 9 | customer_led (campaign_name:medium) |
Audio: clear: Some background office chatter is audible but does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +3/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer stated they have no current requirement, so no validation questions were asked.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent is following up on a past inquiry, not acknowledging a new platform submission as required by the pitch.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before discovery could be attempted as the customer had no immediate need.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Send it to me on WhatsApp whenever your inquiry comes.
Summary
The agent followed up on a failed inquiry from the previous month. The customer confirmed they have no new requirement at present but promised to send it via WhatsApp when it arises. The agent acknowledged this and ended the call.
Coaching
When a customer has no immediate need, try asking one discovery question about their business (e.g., 'What do you manufacture?') to better prepare for their future requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent is following up on a past inquiry, not acknowledging a new platform submission as required by the pitch. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer stated they have no current requirement, so no validation questions were asked. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before discovery could be attempted as the customer had no immediate need. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No requirement was discussed, so no price or timeline could be committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Send it to me on WhatsApp whenever your inquiry comes. The agent correctly avoided pitching as the customer had no current requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.728 heavy | 11.8s | 4.4s | 28.8s | 3.9s | 274.6 | 0 | 5 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
હેલો?
agent
1.1s
Hello.
હેલો.
agent
1.4s
Am I speaking with Milinbhai? Ankit speaking from JSW Market. How are you?
મિલિનભાઈ વાત કરું છું? અંકિત વાત કરું છું JSW માર્કેટ. કેમ છો?
customer
4.1s
Yes, I'm fine. Tell me.
હા, મજામાં. બોલો.
agent
5.1s
Great. Okay Milinbhai, we couldn't process your inquiry last month. So is there any requirement from your end this month?
ગ્રેટ. અચ્છા મિલિનભાઈ, આપણે લાસ્ટ મંથ તો આપણી ઇન્ક્વાયરી થઈ નથી શકી. તો આ મહિનામાં કઈ છે રિક્વાયરમેન્ટ તમારી એન્ડથી?
customer
9.0s
It hasn't come yet. I will send it to you when it comes.
હજી આવી નથી. આવે એટલે હું મોકલી આપું તમને.
agent
11.2s
Okay. Done, done. No problem. Send it to me on WhatsApp whenever your inquiry comes. Okay?
અચ્છા. ડન છે ડન છે. વાંધો નહિ. મને WhatsApp પર મને મોકલી આપજો જેવી તમારી ઇન્ક્વાયરી આવે ત્યારે. ઓકે?
customer
15.0s
Yes, sure.
હા, ચોક્કસ.
agent
16.0s
Great. Great. Thank you.
ગ્રેટ. ગ્રેટ. થેન્ક યુ.