34972178298318310 · Call

Call 34972178298318310 2026-07-02 · Abdul Ansari · 1:19

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	General Enquiry	full conversation 14 turns, clean transcript (0% inaudible)	Hindi	14	customer_led (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

lead_time_issue

Customer states the local JSW One supply chain is not yet functional: "their supply here, the supply chain, that is also not properly set up yet, because of that our work with them is on a bit of a halt."

4 · Sentiment

the CUSTOMER

-0.20

confidence high · +1/−3 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field No specific requirement was discussed, so no fields could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not acknowledge a specific platform submission, instead asking a generic question about requirements.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The agent asked no discovery questions, even after the customer raised issues with price and supply.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 1 objection you did not answer: price

Their prices etc. are also a bit...

did well

No unnecessary re-pitching

Okay sir, let me know how it goes, okay?

Summary

The agent called a registered user, Maheshwar Steel. The customer immediately stated they have no current requirement because their past experience with the local JSW One setup involved high prices and an unreliable supply chain. The agent did not probe these issues, accepted the situation, and ended the call.

Coaching

When a customer explains why they aren't buying from us, you must ask questions to understand and solve their problem, not just accept it and end the call.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Your company was registered here, sir. I had called for that, sir... So, do you have any requirement, sir, for steel in HR, CR? The agent did not acknowledge a specific platform submission, instead asking a generic question about requirements.
CL2 Revalidate every field	3	fail	0	0.0	No specific requirement was discussed, so no fields could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The agent asked no discovery questions, even after the customer raised issues with price and supply.
CL4 Closure with price & timeline	2	fail	–	0.0	Okay sir, let me know how it goes, okay? The agent made no attempt to close or provide a price/timeline, instead ending the call passively.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Okay sir, let me know how it goes, okay? The agent did not pitch any products, therefore did not unnecessarily re-pitch the portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	Their prices etc. are also a bit...	Hmm.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.423	13.5s	18.4s	47.1s	4.9s	302.2	0	7	7	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello

हेलो

agent

1.2s

Hello

हेलो

customer

2.0s

Yes.

हां जी।

agent

2.7s

Yeah, good afternoon sir. I am Abdul speaking from JSW Mumbai head office.

Yeah, good afternoon sir. मैं अब्दुल बात कर रहा हूं JSW Mumbai head office से।

customer

5.8s

Yes, yes, tell me.

हां जी हां जी बोलिए।

agent

6.9s

Your company was registered here, sir. I had called for that, sir, to Maheshwar Steel. So, do you have any requirement, sir, for steel in HR, CR?

आपकी कंपनी यहां पे registered थी सर। उसके लिए फोन किया था सर, महेश्वर स्टील पर। तो कुछ requirement होता है क्या सर आपको steel में HR CR में?

customer

12.2s

What? Say it again.

क्या? दोबारा बोलिए।

agent

13.4s

Do you have a requirement for steel material, sir? HR, CR, GP, GI, something like that?

आपको steel में requirement है material का सर? HR, CR, GP, GI ऐसा कुछ?

customer

16.6s

Uh no sir, for now there is none, but we do have it. The new local JSW One setup that was happening here, we were talking to them regarding that. Nothing has been finalized from their end yet. Their prices etc. are also a bit... and their supply here, the supply chain, that is also not properly set up yet, because of that our work with them is on a bit of a halt.

और नहीं सर फिलहाल तो कोई नहीं है but हमारा रहता है। आपका जो यहां पे local JSW One का setup हो रहा था नया, वो उसके regarding हमारी उनसे बात हो रही थी। उनका अभी कुछ finalize नहीं हुआ है। उनके prices वगेरा भी अभी थोड़े से और उनकी थोड़ी सी यहां पे जो supply है, supply chain, वो भी थोड़ी सी अभी proper setup नहीं हुई है, उस वजह से हमारा उनके साथ काम थोड़ा halt पे है।

agent

28.0s

Hmm.

हम्म।

customer

28.5s

As soon as that work is done, as soon as their supply chain is a bit streamlined, then we will see.

वो काम जैसे ही हो जाएगा, उनकी supply chain जैसे ही थोड़ी streamline होगी, तब हम देख लेंगे।

agent

32.9s

Okay sir, let me know how it goes, okay?

ठीक है सर, जैसा हो बता दीजिएगा, ठीक है?

customer

35.0s

Okay sir.

ठीक है सर।

agent

36.2s

Okay.

ठीक है।