Call 34972178298164310 2026-07-02 · sudeeps · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: noisy: Background chatter and office noise are present throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it after the 15th or 16th;
we committed to 15th
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer stated they had no current requirement, so the agent did not get a chance to revalidate any specific fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer's lack of an immediate need prevented any discovery questions from being asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
As there was no active requirement, there was no opportunity to discuss price or stock for closure.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
No unnecessary re-pitching
This was a follow-up call regarding your steel procurement, sir. I wanted to understand, are you planning any procurement right now, sir?
Summary
The agent followed up on a portal registration from Lakshmi Engineering. The customer confirmed they have no immediate procurement plan but will have a requirement after the 15th or 16th of the month. The agent successfully scheduled a callback for the 15th to discuss the future need.
Coaching
When a customer pushes the timeline out, try to revalidate the requirement details for the future date so the next call is more effective.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. The agent correctly identified the call as a follow-up to a portal registration. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer stated they had no current requirement, so the agent did not get a chance to revalidate any specific fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer's lack of an immediate need prevented any discovery questions from being asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
As there was no active requirement, there was no opportunity to discuss price or stock for closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | This was a follow-up call regarding your steel procurement, sir. I wanted to understand, are you planning any procurement right now, sir? The agent correctly avoided any unnecessary pitching and kept the call focused on the customer's timeline. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 18.2s | 7.3s | 43.5s | 6.1s | 283.5 | 0 | 7 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.2s
Hello?
हेलो?
customer
5.9s
Hello?
हेलो?
agent
6.5s
Mr. Yash Solanki from Lakshmi Engineering?
customer
8.9s
Yes, speak.
जी बोलिए।
agent
9.8s
Yash ji, very good afternoon. This is Sudeep speaking from JSW One.
Yash ji, very good afternoon. Sudeep बोल रहा हूं JSW One से।
customer
12.6s
Yes, speak.
हां बोलिए।
agent
13.7s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. I wanted to understand, are you planning any procurement right now, sir?
ये आपकी कंपनी registered हुई थी सर हमारे portal पर। आपकी steel procurement को लेके follow-up call था सर ये। मुझे ये समझना था अभी कुछ planning कर रहे हो सर आप procurement का?
customer
20.5s
No, there is no planning at present.
नहीं, हाल में तो कोई planning नहीं है।
agent
22.6s
No planning for HR sheets either, sir? When will your requirement go live? Any idea?
HR sheet में कुछ भी planning नहीं है सर? कब तक live होगा आपका requirement? Any idea?
customer
25.9s
It will be after the 15th or 16th.
पंद्रह सोलह तारीख के बाद में होगा।
agent
28.2s
After the 15th or 16th. Okay, no problem. I will call back on the 15th.
पंद्रह सोलह तारीख के बाद। Okay, no problem. मैं एक fifteen तारीख को call back करता हूं।
customer
31.6s
Alright, alright. Okay.
ठीक है, ठीक है। Okay.
agent
32.8s
Okay, okay Yash ji. Thank you.
customer
34.7s
[inaudible]