Call 34972178291007470 2026-07-01 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Language_Barrier | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: noisy: There is significant background noise on the customer's side, but the conversation is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any details from the customer's submission as the call ended prematurely.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold-call question instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer denied having a current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
If anything comes up, please let me know, sir.
Summary
The agent called regarding a platform submission but opened with a generic 'do you have a requirement?' question. The customer stated they had no requirement at the moment, and the agent ended the call after a brief closing.
Coaching
For a customer-led call, you must acknowledge their platform submission upfront; asking 'do you have a requirement?' makes it sound like a cold call and ignores the effort they've already made.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, do you have any requirement for sheet material etc.? The agent opened with a generic cold-call question instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any details from the customer's submission as the call ended prematurely. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer denied having a current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where pricing or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | If anything comes up, please let me know, sir. The agent did not pitch any products, thus avoiding an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.658 | 7.5s | 3.9s | 33.6s | 2.8s | 288.0 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Hello?
हॅलो?
agent
3.5s
Hello?
हॅलो?
customer
3.9s
Yes, speak.
हां, बोलो।
agent
4.4s
Karan Singh?
करन सिंह?
customer
5.2s
Yes, speak.
हां, बोलो।
agent
5.7s
Sir, hello, greetings. I am Dhruv Sharma calling from JSW One MSME.
सर नमस्ते, नमस्कार। ध्रुव शर्मा बोलता हूं JSW One MSME से।
customer
8.7s
Yes, speak.
हां, बोलिए।
agent
9.4s
Sir, do you have any requirement for sheet material etc.?
सर कुछ रिक्वायरमेंट है शीट मटेरियल वगेरा में?
customer
11.8s
No, not at the moment.
नहीं, फिलहाल तो नहीं है।
agent
13.3s
If anything comes up, please let me know, sir.
कुछ आता है तो बताइए सर।
customer
14.8s
Yes, I will let you know.
हां, बताता हूं।
agent
15.7s
Okay, sir.