Call 21112178980806631 2026-09-19 · Aditya Pandey · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:high) |
Audio: noisy: Significant background noise and chatter on the customer's side, making some parts of the conversation difficult to hear clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but when the customer deferred, they did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent asking the customer to call back, which is not a confirmed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, you were registered on our platform, this call was regarding that...
Summary
The agent called a newly registered lead, confirmed the company name, and asked for a requirement. The customer requested to call back in 10-15 minutes. The agent agreed and ended the call, putting the onus on the customer to initiate the next contact.
Coaching
When a customer asks to call back, agree on a specific time and confirm you will call them, instead of asking them to call you back. This maintains control of the follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, you were registered on our platform, this call was regarding that... The agent introduced themself and the reason for the call, referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name but did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement, but when the customer deferred, they did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent asking the customer to call back, which is not a confirmed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.695 | 11.4s | 5.0s | 34.6s | 4.4s | 284.2 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Take the vehicle a little forward now, so if it picks up the angle from there, it will bring it a little here. The angle is lying ahead first.
आप गाड़ी आगे ले लो अभी थोड़ा तो उधर से एंगल उठाएगा तो थोड़ा वो लाएगा इधर. आगे एंगल पड़ा है पहले.
customer
4.3s
Hello.
हेलो.
agent
4.9s
Hello, was I speaking to Power Pack Communicator?
हेलो Power Pack Communicator से बात कर रहे थे?
customer
6.5s
Yes, yes.
हां हां.
agent
7.0s
Hello sir, this is Aditya Pandey calling from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से.
customer
9.6s
Yes sir.
हां सर.
agent
12.6s
Sir, you were registered on our platform, this call was regarding that, to ask if you had any requirement, sir?
सर जी हमारे platform पे registered थे, उसी के regarding call था कि कुछ requirement थी क्या आपकी सर?
customer
17.2s
Actually sir, can I call in about ten-fifteen minutes?
Actually सर थोड़ा दस पंद्रह मिनट में call करूं क्या?
agent
20.0s
That's fine, no issue. I'll send my number, you will be able to call me back.
चलेगा कोई issue नहीं है. मैं अपना नंबर डाल देता हूं, आप मुझको call back कर पाएंगे.
customer
22.8s
Okay okay sir.