Call 21112178973622671 2026-09-18 · Sajal Bhaskar · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Does_not_deal_Steel | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.63
confidence high · +0/−10
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified self but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked if there was a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately disqualified themselves.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I just wanted to know if there is any requirement right now?
Summary
The agent contacted a lead from a past registration. The customer clarified they were not a dealer or manufacturer, but had registered for a one-time project to install a shed. The agent correctly identified there was no recurring business opportunity and closed the call.
Coaching
The call was short, but remember to always start by asking for permission to speak ("Is this a good time?"). This builds rapport before you ask for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified self but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked if there was a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately disqualified themselves. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | I just wanted to know if there is any requirement right now? Agent successfully asked if there was a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent attempted to set a follow-up but did not secure a specific, committed next step before closing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 18.2s | 10.1s | 48.7s | 6.6s | 273.6 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.8s
Hello, am I speaking with Dev ji? Dev?
हॅलो, देव जी बात कर रहे हैं? देव?
customer
3.6s
Yes, yes, yes, yes.
जी जी जी जी।
agent
4.9s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.9s
From where?
कहां से?
agent
8.1s
JSW One.
customer
9.2s
Okay.
अच्छा।
agent
10.1s
Sir, this Dev Biofuels of yours was registered for quite some time, so I just wanted to know if there is any requirement right now?
सर जी, ये अभी Dev Biofuels आपका काफी टाइम से registered था तो थोड़ा मतलब जानना था अभी कोई requirement है?
customer
14.1s
No no, there is no requirement.
नहीं नहीं, कोई requirement नहीं है।
agent
15.5s
The call was made at that time, yes.
उस टाइम पे हुआ था कॉल उनका, हां।
agent
18.5s
If it's possible now, then... I mean, when can it be possible, please tell me, I can make another follow-up call.
अभी हो सकता है तो मैं मतलब कब हो सकता है आपको बता दीजिए मैं follow-up call कर सकता हूं एक और।
customer
22.1s
No, there's nothing. I had to install a shed, so it must have gotten registered.
नहीं, कुछ है ही नहीं। मेरा तो मैंने तो shed लगाना था, तो वो register हो गया होगा।
agent
26.2s
Okay, so no requirement in the future?
अच्छा, in future कोई requirement नहीं है क्या?
customer
28.1s
No, no, no, I am not a dealer or anything.
नहीं नहीं नहीं, मैं कोई dealer वगेरा नहीं हूं।
agent
30.1s
Okay okay. Okay sir.