Call 21112178973441941 2026-09-18 · Abdul Ansari · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak, jumping straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent stated the reason for the call ('haven't received an inquiry') but did not provide a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, application, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a previously registered customer to generate an inquiry. The customer confirmed interest in CRC sheets and asked for the rate. The agent did not perform discovery or qualification, instead asking the customer to send their inquiry via WhatsApp, ending the call without a clear outcome.
Coaching
When a customer asks for price early, use it as a chance to do discovery ('To give you the best price, I need to understand your exact spec...') instead of deflecting to WhatsApp.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak, jumping straight to asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent stated the reason for the call ('haven't received an inquiry') but did not provide a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, application, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | fail | – | 0.0 | Which material do you need, sir? Agent asked for the material but failed to capture any specific details (grade, thickness, qty) after the customer's vague response. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | you send me the inquiry on WhatsApp, okay? The next step was not a commitment from the agent but an action placed on the customer, which is not a valid closure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.729 heavy | 18.3s | 6.8s | 41.9s | 4.7s | 282.0 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
agent
2.6s
Yes? Are you speaking from Shri Jagdamba Trans?
हां जी? श्री जगदंबा ट्रांस से बात कर रहे हैं?
customer
4.9s
Yes?
जी?
agent
5.4s
Are you speaking from Shri Jagdamba Trans?
श्री जगदंबा ट्रांस से बात कर रहे हैं आप?
customer
6.9s
Yes, yes.
जी जी।
agent
7.4s
This is Abdul speaking, sir, I'm calling from JSW Head Office Mumbai.
अब्दुल बात कर रहा हूं सर, जेएसडब्ल्यू हेड ऑफिस मुंबई से बात कर रहा हूं मैं।
customer
10.7s
Yes, yes.
जी जी।
agent
11.4s
Your company was registered here, sir. We haven't received an inquiry from you in a long time, that's why I called. Do you have any requirement right now?
आपकी कंपनी यहां रजिस्टर थी सर, बहुत टाइम से आपका इंक्वायरी आया नहीं था, इसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या अभी?
customer
16.5s
Uh, do you have this in your field, our CRC sheet?
अह, अपना इस फील्ड में है ये अपना सीआरसी शीट का?
agent
19.7s
Yes, whatever you need, CR, HR, you'll get everything.
हां, जो भी चाहिए आपको सीआर, एचआर सब मिल जाएगा।
customer
22.1s
Okay, what is the rate now?
अच्छा, अभी क्या रेट का है?
agent
23.9s
Which material do you need, sir?
कौन सा मटेरियल चाहिए सर आपको?
customer
25.5s
Our 50.
अपना 50.
agent
27.0s
For 50, I'll WhatsApp you, you send me the inquiry on WhatsApp, okay?
50 में WhatsApp कर दे रहा हूं, आप मुझे WhatsApp पे इंक्वायरी भेज दीजिए, ठीक है?
customer
30.4s
Okay.
ठीक।
agent
31.1s
Okay sir.
ओके सर।
customer
31.8s
Okay.
ठीक।