Call 21112178973391761 2026-09-18 · Sajal Bhaskar · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +6/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and used the customer's name, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply/price hook and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called to check for a steel requirement. The customer confirmed they have a requirement and asked the agent to text their email ID to receive a Bill of Quantities (BOQ), which contradicts the 'No_requirement' disposition. The call was cut short because the customer was in a meeting, and the agent did not complete discovery or set a firm next step.
Coaching
When a customer offers to send details, take control by asking 1-2 qualifying questions (e.g., tonnage, location) before agreeing, then commit to a specific follow-up time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello Sheikh ji, I was calling from JSW One. The agent identified himself and used the customer's name, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement for steel right now in AS Enterprises? The agent did not lead with a supply/price hook and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | by the way, what is your nature of business in this uh AS Enterprises? The agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was completed, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | I have some requirement. I will share with you the details, right? Although a requirement was confirmed by the customer, the agent did not capture any specific details (grade, size, qty, etc.). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Just text me your mail ID. The agent did not establish a committed next step; he allowed the customer to dictate the next action without a follow-up time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.444 | 16.0s | 20.0s | 48.0s | 3.9s | 277.5 | 0 | 10 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Yes.
हाँ।
agent
6.1s
Hello Sheikh ji, I was calling from JSW One.
हेलो शेख जी, जेएसडब्ल्यू वन से बात कर रहा था।
customer
8.6s
Yes, tell me.
हाँ बोलिए।
agent
9.6s
Sir, is there any requirement for steel right now in AS Enterprises?
सर जी, ये एएस एंटरप्राइजेस में कोई रिक्वायरमेंट है अभी स्टील का?
customer
12.6s
Where?
कहाँ पे?
agent
13.6s
This AS Enterprises, it's yours, right?
ये एएस एंटरप्राइजेस है ना आपका?
customer
15.5s
Where are you calling from?
आप कहाँ से बोल रहे हैं?
agent
17.0s
From JSW One Jindal.
जेएसडब्ल्यू वन जिंदल से।
customer
18.5s
Which JSW branch are you calling from? Are you calling from the Mumbai region or from North India?
जेएसडब्ल्यू कौन सी ब्रांच से बोल रहे हैं? मुंबई रीजन से बोल रहे हैं या नॉर्थ इंडिया से बोल रहे हो?
agent
23.0s
I am speaking from Mumbai, from the Mumbai head office.
मैं मुंबई से बात कर रहा हूं, मुंबई हेड ऑफिस से।
customer
25.0s
You are calling from Mumbai. No, it's not from there. I have another requirement, right? I will send you its BOQ right now.
आप मुंबई से बोल रहे हैं। नहीं, वहां का नहीं है। मेरा दूसरा एक रिक्वायरमेंट है, है ना? वो मैं आपको अभी ना उसका बीओक्यू भेजता हूं मैं।
agent
30.0s
No, I am in Mumbai but it works all over India.
नहीं, मुंबई में हूं बट ऑल ओवर इंडिया चलता है।
customer
32.2s
That's correct. Okay. I got your point. I have some requirement. I will share with you the details, right? Just text me your mail ID.
करेक्ट है। ठीक है। I got your point. I have some requirement. I will share with you the details, है ना? Just text me your mail ID.
agent
38.0s
Okay, okay.
agent
39.0s
So that sir, by the way, what is your nature of business in this uh AS Enterprises?
तो वो सर, by the way, what is your nature of business in this uh AS Enterprises?
customer
42.6s
Sir, I am in a meeting right now at a place. I will let you know.
सर, मैं अभी मीटिंग में हूं एक जगह पे। I will let you know.
agent
45.3s
Oh, okay.
अच्छा, ठीक है।
customer
46.2s
Yes.
हाँ।
agent
47.0s
Okay.