Call 21112178973371681 2026-09-18 · Sajal Bhaskar · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.62
confidence high · +0/−14
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the call ended after the initial requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
No sir, no requirement at these rates.
did well
Opener & permission
Am I speaking with Rajendra ji from Shri Giriraj Steel?
Qualify
Sir, are you looking for any requirement in HR, CR, MS right now?
Summary
The agent confirmed the contact and immediately asked for a current requirement for HR/CR/MS. The customer stated they have no requirement due to the current market rates. The agent accepted this objection without attempting discovery or objection handling, and the call ended.
Coaching
When a customer objects on price ("no requirement at these rates"), don't end the call. Instead, try to understand their price benchmark by asking about their current landed cost or supplier.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Am I speaking with Rajendra ji from Shri Giriraj Steel? Agent successfully greeted, identified JSW One, and confirmed the contact, who gave permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended after the initial requirement check. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, are you looking for any requirement in HR, CR, MS right now? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent asked about a future requirement but did not secure a specific, committed callback date after the customer's objection. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No sir, no requirement at these rates. |
Okay. Alright, alright sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.628 | 11.8s | 7.0s | 26.2s | 2.6s | 289.8 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
हॅलो?
agent
2.1s
Hello.
हॅलो.
customer
2.7s
Yes?
हां जी?
agent
3.2s
Am I speaking with Rajendra ji from Shri Giriraj Steel?
ये राजेंद्र जी बात कर रहे हैं श्री गिरिराज स्टील से?
customer
5.3s
Yes, speak son, speak.
हां जी, बोलिए बेटा, बोलिए।
agent
6.7s
Yes, I was calling from JSW One, greetings.
जी, मैं JSW One से बात कर रहा था, नमस्कार।
customer
9.1s
From where?
कहां से जी?
agent
9.9s
From JSW One, Jindal Steel.
JSW One से, जिंदल स्टील।
customer
11.6s
Yes, yes, tell me.
हां जी, हां जी, बताइए।
agent
12.8s
Sir, are you looking for any requirement in HR, CR, MS right now?
अभी सर जी कोई रिक्वायरमेंट देख रहे हैं HR, CR, MS में?
customer
15.0s
No, not right now.
नहीं, अभी कोई नहीं।
agent
16.8s
When could it be, can you tell me? I will make a follow-up call, sir.
कब हो सकता है, बता सकते हैं? मैं एक बार फॉलो-अप कॉल कर लूंगा सर।
customer
19.4s
No sir, no requirement at these rates.
कोई नहीं सर, इन रेटों में कोई रिक्वायरमेंट नहीं।
agent
22.1s
Okay.
अच्छा।
agent
22.9s
Alright, alright sir.
ठीक है, ठीक है सर।