Call 21112178973356111 2026-09-18 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and a muffled conversation at the start of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer deflected and ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Uh, okay, I will tell you, sir, for now.
did well
Opener & permission
AGENT: Sir, greetings, this is Abdul speaking from JSW, sir. ... CUSTOMER: Yes, yes sir, tell me sir.
Qualify
Sir, do you have any requirement for steel?
Summary
The agent introduced himself and asked if the customer had a steel requirement. The customer was non-committal and ended the call, stating they would get back if needed. No specific needs, business details, or next steps were discussed.
Coaching
Instead of asking for a requirement immediately, open with a supply or price hook to give the customer a reason to engage before you ask questions.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Sir, greetings, this is Abdul speaking from JSW, sir. ... CUSTOMER: Yes, yes sir, tell me sir. Agent identified himself and the customer gave explicit permission to proceed, though the agent did not use the customer's name or ask if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer deflected and ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel? Agent successfully asked if a requirement existed, but the customer deflected before any details could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without the agent proposing or committing to a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Uh, okay, I will tell you, sir, for now. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.608 | 7.9s | 5.1s | 31.0s | 2.7s | 281.0 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[inaudible] Hello?
[inaudible] हेलो?
agent
4.0s
Hello?
हेलो?
customer
4.6s
Hello, yes?
हेलो, हां जी?
agent
5.4s
Sir, greetings, this is Abdul speaking from JSW, sir.
सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।
customer
7.8s
From where?
कहां से?
agent
8.4s
JSW, I'm calling from JSW. I'm calling from the head office in Mumbai.
JSW, JSW से बात कर रहा हूं। हेड ऑफिस मुंबई से बात कर रहा हूं मैं।
customer
10.9s
Yes, yes sir, tell me sir.
हां जी हां जी सर, बोलिए सर।
agent
12.3s
Sir, do you have any requirement for steel? I had called for that.
सर जी, कुछ requirement है क्या आपको steel में? उसके लिए फोन किया था मैंने।
customer
15.6s
Uh, okay, I will tell you, sir, for now.
अह, चलो मैं आपको बताता हूं सर अभी तो।
agent
18.0s
Okay.
ठीक है।
customer
18.8s
I'll talk.
बात करता हूं।