Call 21112178973342811 2026-09-18 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company and himself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, he immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business profile, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I will call you back.
Summary
The agent contacted a customer from 'Shri Ram Trading', confirming they are a trader. The agent skipped discovery and immediately asked for a requirement. The customer stated a general need for CR, the agent quoted a base price, and the customer ended the call by saying they would call back. The agent did not secure a concrete next step.
Coaching
You must follow the call structure; you skipped the opener, hook, and all discovery, which left you with no information to build a pitch or handle the customer's brush-off at the end.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company and himself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business profile, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only provided a base price. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement in steel, I called for that, in HR CR? Agent asked if a requirement exists but failed to capture any specific details like quantity, grade, or location before quoting a price. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not propose a next step; the customer ended the call with a vague promise to call back. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, I will call you back. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.578 | 12.2s | 8.9s | 35.9s | 3.2s | 260.7 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
2.3s
Hello?
हेलो?
agent
3.1s
Yes, hello.
हां, हेलो।
customer
4.0s
Yes.
हां जी।
agent
4.5s
Are you speaking from Shri Ram Trading?
ये श्री राम ट्रेडिंग से बात कर रहे हैं?
customer
6.5s
Yes, Shri Ram Trading.
हां, श्री राम ट्रेडिंग।
agent
7.6s
This is Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर, मैं JSW से।
customer
10.2s
Yes, tell me.
जी बोलिए।
agent
11.0s
Sir, do you have any requirement in steel, I called for that, in HR CR?
सर ये कुछ रिक्वायरमेंट है क्या आपको स्टील में इसके लिए फोन किया था, एचआर सीआर में?
customer
14.5s
I have a requirement for CR, I have a requirement from twenty-four to twenty-four sixteen gauge.
सीआर की रिक्वायरमेंट रहती है, चौबीस से चौबीस सोलह गेज तक की रिक्वायरमेंट रहती है मेरे पास।
agent
18.8s
Okay okay, fine, you get it. Do you have a requirement now?
अच्छा अच्छा ठीक है, आती है। अभी है रिक्वायरमेंट?
customer
21.5s
For now?
अभी की?
agent
22.0s
Its rate?
रेट इसका?
agent
23.2s
Right now it's going for 75 base.
अभी चल रहा है आपका 75 बेस।
customer
25.8s
Okay, I will call you back.
ठीक, मैं आपको कॉल बैक कर लूंगा।
customer
27.8s
I will ask after I get free.
मैं अभी फ्री हो के पूछता हूं।