Call 21112178973340491 2026-09-18 · sudeeps · 2:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 34 turns, clean transcript (0% inaudible) | Marathi | 34 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +21/−4
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. All information was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The agent pitched credit terms without any discovery to suggest it was a customer need, making the pitch irrelevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
The call ended with a generic 'call me if you need anything' instead of a committed next step like a quote or a scheduled follow-up call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I took the material from here, from local.
did well
Opener & permission
Hello, is this Pradeep Konde speaking from Deep Industries? ... This is Sudeep speaking from JSW One...
Hook (supply/price signal)
Your company was registered on our portal, sir, for Sangli. ... So, an inquiry has come from you in our system.
Summary
The agent contacted a manufacturing lead who had recently made an inquiry. The customer confirmed their interest in CR material but had just procured 7 tons from a local supplier due to a confusing prior interaction with JSW. The agent failed to conduct discovery but established himself as the new account manager and pitched credit terms. The call ended without a firm next step, with the customer agreeing to save the agent's number for future needs.
Coaching
You missed the discovery step entirely; next time, ask about what the customer manufactures and their monthly usage before you offer any solutions.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, is this Pradeep Konde speaking from Deep Industries? ... This is Sudeep speaking from JSW One... The agent greeted, identified himself and the company, and used the customer's name, and the customer's immediate engagement served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Your company was registered on our portal, sir, for Sangli. ... So, an inquiry has come from you in our system. The agent used a relevant hook by referencing the customer's recent inquiry, which is a valid alternative to a generic price/supply hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. All information was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Our payment terms for two orders will be 100% advance. After that, I will also give you 30 days credit. The agent pitched credit terms without any discovery to suggest it was a customer need, making the pitch irrelevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | What has happened now is... today itself my material, about seven tons, has arrived. The customer proactively stated they have no current requirement, and the agent correctly accepted this without pushing for a non-existent order. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | You save the number... let me know if there's anything, okay? The call ended with a generic 'call me if you need anything' instead of a committed next step like a quote or a scheduled follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I took the material from here, from local. |
Okay, do one thing. From now on, I am your account manager, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.515 | 32.1s | 30.2s | 60.7s | 6.5s | 310.3 | 0 | 17 | 17 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.1s
Hello, is this Pradeep Konde speaking from Deep Industries?
हॅलो, प्रदीप कोंडे बोलताय का Deep Industries मधनं?
customer
3.5s
Yes, speaking.
हो बोलतोय.
agent
4.2s
Pradeep sir, greetings. This is Sudeep speaking from JSW One, a steel
प्रदीप सर नमस्कार, सुदीप बोलतोय JSW One मधनं, एक steel
customer
7.8s
Yes, tell me.
हा बोला की.
agent
8.4s
Your company was registered on our portal, sir, for Sangli.
तुमची कंपनी registered होती सर portal वर आपल्या, सांगलीसाठी.
customer
11.0s
Yes, yes.
हो हो.
agent
11.5s
I had called regarding a steel purchase, sir.
steel purchase संदर्भात फोन केला होता सर तुम्हाला.
customer
13.4s
Yes.
हा.
agent
13.8s
So, an inquiry has come from you in our system.
तर एकदा inquiry आली आहे आपल्या system मध्ये तुमच्याकडनं.
customer
16.0s
Okay.
agent
16.5s
Regarding CR material, point six, point seven
CR material ला घेऊन, point six, point seven
customer
18.3s
Yes, I generally need point six, point seven and one mm.
हा ते मला point six, point seven आणि एक mm लागतं सर्वसाधारण.
agent
20.5s
Okay.
customer
21.0s
Yes, at one time, we can take a minimum of three tons of material of one gauge, no problem. If we get the rate, we can get it done accordingly.
हा, ते एका वेळेला minimum एका gauge चं तीन ton वगैरे material घेऊ शकतो आपण, काय problem नाहीये. जर rate मिळाला तर आपण त्याप्रमाणे हे करून घेता येईल.
agent
26.2s
Then can we do this, sir? Shall I give you the quotation?
मग असं करता येईल का सर? हे देऊ का तुम्हाला quotation?
customer
28.1s
What has happened now is, the day before yesterday I sent you an inquiry, right? After that, today itself my material, about seven tons, has arrived.
आता काय झालंय, आता मी परवा तुम्हाला मी टाकली inquiry की नाही, त्यानंतर माझं आजच material एक सात ton आलेलं आहे.
agent
32.4s
Where did you place the inquiry?
कुठे टाकली inquiry?
customer
33.5s
No, before you, you again started with kg, bg etc., so I took the material from here, from local. I had sent on WhatsApp point six, point seven and one mm, 1250 by 2500.
नाही, तुमच्या आधी तुम्ही ते परत kg, बिजी वगैरे चालू झालं ना, मी इथनं मी local मधनं घेतलंय material मी. मी WhatsApp ला टाकलं होतं point six, point seven आणि एक mm, बाराशे पन्नास बाय पंचवीसशे.
agent
40.4s
I didn't get a WhatsApp, this is my number. I have sent you a WhatsApp saying 'hi'.
मला नाही WhatsApp आला, माझा number हा आहे. मी तुम्हाला WhatsApp केलाय बघा 'hi' म्हणून.
customer
43.7s
Okay, fine. I'll save this as JSW. What did you say your name was, sir?
Okay, ठीक आहे. हा save करून घेतो मी JSW म्हणून. नाव काय म्हणला सर तुमचं?
agent
46.4s
Sudeep Sonawane.
सुदीप सोनावणे.
customer
47.8s
Sonawane?
सोनावणे?
agent
48.4s
Yes. You save the number, see, I have also sent my details, mail ID and other things.
हो. तुम्ही number save करून घ्या बघा, माझ्या details पण पाठवल्यात, mail ID आणि बाकीच्या गोष्टी.
customer
51.3s
Okay, okay. Because I had received a message from JSW on WhatsApp. Then after sending it on WhatsApp, again gauge, thickness, ke... meaning how many kilos of sheet is required?
ठीक आहे, ठीक आहे. कारण मला JSW मधनं WhatsApp ला आलं होतं. मग WhatsApp वर टाकलं की परत मग gauge, thickness, के म्हणजे किती किलो वजनाची sheet पाहिजे?
agent
55.4s
Is all that asked? Oh, I see, I see.
ते सगळं विचारलं जातंय का? अच्छा अच्छा अच्छा.
agent
56.7s
Okay, do one thing. From now on, I am your account manager, sir.
ठीक आहे, एक काम करा. आता इथून पुढे तुमचा account manager मीच आहे सर.
agent
58.9s
Our payment terms for two orders will be 100% advance. After that, I will also give you 30 days credit.
Payment terms आपल्या दोन order साठी hundred percent advance राहील. त्यानंतर तीस दिवसांचं credit पण करून देईन मी तुम्हाला.
customer
62.2s
Yes, that will work, that will work.
हो, चालेल, चालेल.
agent
63.1s
So, let me know if there's anything, okay?
तर सांगा मला काय असेल तर, है ना?
customer
64.2s
Yes.
हो.
customer
64.9s
Will do.
चालेल.
agent
65.4s
Okay Pradeep sir, will do.
Okay प्रदीप सर, चालेल.
customer
66.6s
Okay sir, thank you.