Call 21112178973335191 2026-09-18 · dhruv · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 51 turns, clean transcript (0% inaudible) | Hindi | 51 | supply_led (campaign_name:medium) |
Audio: clear: Some call center background noise is audible on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +2/−5
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, they immediately asked for a requirement, which is not the supply-led pitch structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, volume, or current suppliers. The conversation was driven by customer questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not proactively pitch any USPs. The mention of the stockyard and direct billing was a reactive answer to a direct customer question, not a pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I was calling from JSW One. Am I speaking with Deepak ji?
Qualify
Uh sir, do you have any requirement for sheet metals etc. right now?
Summary
The agent contacted the customer to check for sheet metal requirements. The customer initially had no requirement but then inquired about product availability, delivery location, and pricing for PPGL coils. The agent provided prices for Coloron and Pragati Plus from the Taloja stockyard. The call ended with the customer stating they would get back to the agent.
Coaching
Instead of only asking for a requirement, you must ask discovery questions to understand the customer's business. This will help you build rapport and make a relevant pitch.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I was calling from JSW One. Am I speaking with Deepak ji? Agent successfully greeted the customer, stated the company name, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, do you have any requirement for sheet metals etc. right now? Agent did not lead with a supply or price hook; instead, they immediately asked for a requirement, which is not the supply-led pitch structure. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, volume, or current suppliers. The conversation was driven by customer questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | It's not a dealer, sir, our district... we have our own, it's a stockyard. Agent did not proactively pitch any USPs. The mention of the stockyard and direct billing was a reactive answer to a direct customer question, not a pitch. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement for sheet metals etc. right now? Agent successfully asked if a current requirement exists, which is the first part of qualification. The customer had no requirement, so no further details could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will let you know. Agent did not establish a committed next step. The call ended after the customer's non-committal statement, without a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 42.5s | 28.3s | 104.2s | 4.1s | 295.1 | 0 | 24 | 27 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.8s
Hello?
हॅलो?
customer
2.8s
Hello?
हॅलो?
customer
3.9s
Yes.
हां
agent
4.4s
Sir, I was calling from JSW One. Am I speaking with Deepak ji?
सर JSW One से बात कर रहा था मैं। दीपक जी से बात हो रही है?
customer
7.0s
From where?
कहां से?
agent
7.6s
JSW One MSME.
customer
9.3s
Yes sir.
हां सर।
agent
10.2s
Uh sir, do you have any requirement for sheet metals etc. right now?
अ सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में अभी?
customer
12.8s
Hmm, sir, currently there is no requirement.
हम्म सर फिलहाल तो नहीं है रिक्वायरमेंट।
agent
16.2s
Understood, sir. If you have anything, please create an inquiry, we will...
समझ गया सर। कुछ रहता है तो प्लीज इंक्वायरी बनाइएगा ना हम आपको
customer
18.4s
I should call on this number, right sir?
ये नंबर पे कॉल कॉल करू ना सर?
agent
20.0s
Yes sir.
जी सर।
customer
20.8s
Coil etc., will I get everything, sir?
coil वगेरा सब मिलेगा ना सर अपना?
agent
22.3s
Yes yes, coil, CPL, everything is available.
हां हां coil, CPL सब मिल जाती है।
customer
24.3s
From where will this come, sir?
ये इधर से कहां से आएगा सर?
agent
26.0s
This material will come to you, one second, I'll tell you. From Taloja.
ये मटेरियल आपको आएगा एक सेकंड बता देता हूं। ये तलोदा से।
customer
28.7s
Yes?
हां?
agent
29.2s
Taloja, Taloja. Mumbai.
तलोदा तलोदा मुंबई।
customer
31.4s
From Mumbai.
मुंबई से।
agent
32.4s
Yes.
हो।
customer
33.3s
Okay. Who is the dealer here, sir? Any name?
ओके। कौन है सर इधर डीलर? उनका नाम कोई?
agent
35.1s
It's not a dealer, sir, our district... we have our own, it's a stockyard. JSW's, Jindal Steel's, direct.
डीलर नहीं है सर अपना डिस्ट्रिक्ट हमारा खुद का वो है स्टॉकयार्ड है। JSW का जिंदाल स्टील का डायरेक्ट।
customer
39.5s
Okay sir.
ओके सर।
agent
40.2s
So yes, there will be no third-party billing, sir. It will be direct bill, uh, company-to-company billing.
तो हां कोई थर्ड पार्टी बिलिंग नहीं होगा सर। डायरेक्टली बिल अ कंपनी टू कंपनी बिलिंग होगा।
customer
43.6s
Sir, what is the current rate in JSW?
सर फिलहाल क्या रेट चल रहा है JSW में?
agent
45.5s
Which material, sir?
कौनसा मटेरियल सर?
customer
46.6s
Coil, coil.
agent
47.5s
No no, which one I mean? HR, PPGL, which one?
नहीं नहीं कौनसा मतलब? HR का, PPGL का, किसका?
customer
49.6s
PPGL.
agent
50.8s
Uh, Coloron is currently at one lakh seven thousand and Pragati Plus is currently at ninety-eight thousand.
अ Coloron चल रहा है सर अभी एक लाख सात हजार और प्रगति प्लस चल रहा है अभी नाइनटी एट थाउजेंड।
customer
55.4s
Hmm, ninety-eight and one hundred and seven.
हम्म नाइनटी एट और एक सौ सात।
agent
57.0s
Yes sir. Coil to coil.
हां सर। coil to coil.
customer
58.1s
Yes, uh, two minutes, okay sir.
येस अ दो मिनिट हां सर।
customer
60.8s
Uh, one hundred and seven sir, for Coloron, what?
अ एक सौ सात सर Coloron का क्या?
agent
62.2s
Yes. Coloron Plus AZ one fifty.
हां। Coloron Plus AZ one fifty.
customer
64.8s
AZ one fifty. One hundred and seven. And ninety-eight, sir?
AZ one fifty. एक सौ सात। और नाइनटी एट सर?
agent
67.1s
AZ seventy will cost you ninety-seven, sir. Nine rupees less.
AZ seventy पड़ेगा सर आपको नाइनटी सेवन। नौ रुपये नीचे।
customer
69.8s
AZ seventy.
agent
70.8s
Hmm.
हम्म।
customer
72.0s
It will cost ninety-seven.
नाइनटी सेवन में पड़ेगा।
customer
73.6s
And that one, sir, you said ninety-eight?
और वो सर नाइनटी एट बोला वो?
agent
75.1s
Ninety-seven, ninety-eight, that means Pragati Plus is ninety-seven, ninety-eight only. For now, we can give it for up to ninety-seven.
नाइनटी सेवन नाइनटी एट वही मतलब प्रगति प्लस का नाइनटी सेवन नाइनटी एट ही है। फिलहाल नाइनटी सेवन तक अपन दे पाएंगे उसको।
customer
78.6s
The Pragati one, right?
प्रगति वाला ना?
agent
79.4s
Yes, the Pragati one. Seven-year warranty.
हां प्रगति वाला। सात साल की वारंटी।
customer
81.8s
Okay.
ओके।
agent
82.7s
Right sir.
राइट सर।
customer
83.2s
Okay, I will let you know.
चलो मैं बताता हूं आपको।
agent
84.2s
Sir, please tell me your good name, I will save it.
ये आपका सर शुभ नाम बता दो मैं सेव कर देता हूं आपका।
customer
85.9s
My name is Dhruv Sharma, sir. Dhruva Sharma.
ध्रुव शर्मा नाम है मेरा सर। ध्रुवा शर्मा।
agent
87.8s
Okay sir, thank you.
ओके सर थैंक यू।
customer
89.2s
Okay.
ओके।