Call 21112178973229341 2026-09-18 · Sajal Bhaskar · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech is slightly faster and lower in volume than the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No, we ourselves are dealers in sales, so we take it from there itself.
did well
Qualify
Uh sir, do you have any requirement in steel right now? HR, CR, or anything?
Summary
The agent contacted a lead who identified as a dealer, not a manufacturer. The agent skipped the hook and discovery steps, asking directly for a requirement. After the customer stated their business type, the agent accepted the disqualification and ended the call without setting a next step.
Coaching
You skipped the supply-led hook and went straight to asking for a requirement, which is why the customer shut down the call immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement in steel right now? HR, CR, or anything? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a simple acknowledgement and no committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No, we ourselves are dealers in sales, so we take it from there itself. |
Okay. Alright sir. Okay, alright. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 9.8s | 6.1s | 26.1s | 2.7s | 300.0 | 0 | 7 | 5 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
1.1s
Hello.
हॅलो.
agent
1.7s
Hello, am I speaking with Accord Metal?
हॅलो, Accord Metal से बात कर रहे हैं?
customer
3.5s
Yes, tell me.
जी, बोलिए।
agent
4.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.1s
Hello sir.
नमस्ते सर।
agent
6.9s
Uh sir, do you have any requirement in steel right now? HR, CR, or anything?
अह सर जी, अभी कोई requirement है steel में? HR, CR या कुछ?
customer
9.7s
No, no.
नहीं, नहीं।
agent
10.2s
And are you looking for anything right now? When might you have a requirement?
और अभी कुछ देख रहे हैं? कब हो सकता है requirement?
customer
12.4s
No, it's closed right now. No, we ourselves are dealers in sales, so we take it from there itself.
नहीं, अभी तो बंद पड़ा है। नहीं, हम तो खुद ही भाई dealer हैं sale में, तो हम तो वहीं से ले लेते हैं।
agent
16.7s
Okay.
अच्छा।
agent
17.2s
Alright sir. Okay, alright.
ठीक है सर। Okay, ठीक है।