21112178973198021 · Call

Call 21112178973198021 2026-09-18 · Abdul Ansari · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 9 turns, clean transcript (0% inaudible)	Hindi	9	supply_led (campaign_name:medium)

Audio: clear: The conversation is very brief and ends abruptly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not identify JSW One upfront, did not use the customer's name, and did not ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call ended almost immediately.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent's opening was unclear, requiring the customer to ask for the company name. Upon hearing 'JSW', the customer immediately dismissed the agent, asking for a callback the next day and ending the call. The conversation did not progress to discovery or pitch.

Coaching

Your opening must be stronger: state your name and 'from JSW One', then ask for permission to speak, to control the first few seconds of the call.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Yeah, Ayush from the company is speaking. Agent did not identify JSW One upfront, did not use the customer's name, and did not ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The call was terminated by the customer before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the call ended almost immediately.
SL4 Pitch (2-3 USPs)	1	fail	–	The call did not progress to the point where USPs could be pitched.
SL5 Qualify	2	fail	–	The agent did not get a chance to ask about a current requirement.
SL6 Closure with next step	1	fail	–	CUSTOMER: Call JSW tomorrow. The agent did not secure a committed next step; the customer dictated a vague callback and ended the call.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.554	5.1s	4.1s	32.8s	1.8s	223.5	0	4	5	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.8s

Hello.

हेलो।

agent

2.7s

Hello.

हेलो।

customer

3.6s

Hello.

हेलो।

agent

4.3s

Yeah, Ayush from the company is speaking.

या, आयुष कंपनी से बात कर रहा हूं।

customer

6.3s

Where are you calling from, tell me that.

कहां से आप बोल रहे हैं ये बोलो यार।

agent

8.2s

Head office Mumbai JSW.

customer

10.0s

Huh?

हां?

agent

10.4s

JSW, I am speaking from JSW, sir.

JSW, JSW से बात कर रहा हूं सर।

customer

12.6s

Call JSW tomorrow.

JSW कल फोन कॉल करो।