Call 21112178973196611 2026-09-18 · Ronak Mehta · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a clear example of code-mixing (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, instead jumping directly to a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a product and requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the customer's business type (1/6 questions) and did not probe for volume, suppliers, or other key information.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement for MS steels? Like CR sheets or coils?
Closure with next step
I will ping you, I will get in touch with you on Monday, okay?
Summary
The agent contacted a lead who identified as a steel trader. The customer had no immediate requirement as he was out of the office, but asked the agent to call back on Monday for a potential requirement. The agent agreed and scheduled the follow-up.
Coaching
You missed the first two steps of the pitch; start by asking for permission to speak and offering a hook to build rapport before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, instead jumping directly to a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with a product and requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Do you do some manufacturing? What do you do, sir? Agent only asked about the customer's business type (1/6 questions) and did not probe for volume, suppliers, or other key information. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only made a generic offer to 'cater' to the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for MS steels? Like CR sheets or coils? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will ping you, I will get in touch with you on Monday, okay? Agent established a clear and committed next step for a specific day (Monday) as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.548 | 17.8s | 14.7s | 37.5s | 6.6s | 289.9 | 0 | 7 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हेलो।
agent
1.5s
Oh Jitendra ji, hello. I am Ronak Mehta speaking from JSW One. Do you have any requirement for MS steels? Like CR sheets or coils?
ओ जितेंद्र जी, नमस्ते। रौनक मेहता बात कर रहा हूं JSW One से। कुछ रिक्वायरमेंट आ रहा है आपको MS steels में? जैसे CR sheets या coils में?
customer
8.6s
Sir, I had it just now, but now if you call on Monday, I will confirm and tell you. Actually, I have taken a couple of days off from the office.
सर अभी तो था बट अब आप मंडे को एक बार करेंगे मैं कन्फर्म बता दूंगा। एक्चुअली क्या मैं अभी दो-तीन दिन ऑफिस से ऑफ ले रखा है।
agent
14.5s
Okay.
अच्छा।
customer
15.0s
So I will tell you on Monday. You can send me a WhatsApp, I
तो मैं आपको मंडे बता देता हूं। आप मेरेको WhatsApp डाल दीजिएगा मैं
agent
17.6s
Do you do some manufacturing? What do you do, sir?
क्या आप कुछ मैन्युफैक्चरिंग करते हैं? क्या करते हैं सर आप?
customer
19.6s
No sir, I am a trader. Of alloy steel, die steel, HR, CR sheets, ERW pipes, CR pipes.
नहीं सर, मैं ट्रेडर हूं। एलॉय स्टील, डाई स्टील, HR, CR शीट का, ERW पाइप्स का, CR पाइप्स का।
agent
23.9s
Nice, nice, nice, nice.
agent
25.1s
So you deal in HR as well, right?
तो HR में भी आप डील करते हैं ना?
customer
26.4s
Yes, both HR and CR.
हांजी, HR, CR दोनों।
agent
27.6s
Correct, correct, correct, correct. That will work, sir. I will cater to you from my end as well. I will ping you, I will get in touch with you on Monday, okay?
करेक्ट, करेक्ट, करेक्ट, करेक्ट। चलेगा सर, मैं आपको केटर करके दे दूंगा मेरे एंड से भी। मैं आपको पिंग करता हूं, मंडे को आपको टच में आता हूं, ठीक है?
customer
32.6s
Okay.
ठीक है।
agent
33.1s
Thank you Jitendra ji. Okay sir.
थैंक यू जितेंद्र जी। ओके सर।