Call 21112178973171761 2026-09-18 · Abdul Ansari · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | supply_led (campaign_name:medium) |
Audio: clear: A second person (female) briefly speaks from the customer's side, likely a receptionist or colleague.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent only said 'Hello?' and the call ended before a proper opener could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The conversation did not progress to the point where a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the agent did not get to speak with the intended contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent connected with a gatekeeper who identified the company as 'Golden Star' and attempted to transfer the call to Mohammed Shakib. The call ended before the agent could speak with the contact or deliver any part of the pitch.
Coaching
This call ended before a conversation could begin, so no pitch coaching is possible on this interaction.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent only said 'Hello?' and the call ended before a proper opener could be delivered. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The conversation did not progress to the point where a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent did not get to speak with the intended contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short for a pitch to be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted as the conversation never started. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.109 | 0.5s | 4.1s | 41.4s | 0.5s | too short | 0 | 1 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello.
हॅलो.
agent
6.6s
Hello?
customer
7.6s
Speaking from Golden Star, Mohammed Shakib.
Golden Star से बात कर रहे हैं, मोहम्मद शाकिब।
customer
9.9s
I am getting him on the line.
मैं बात करवा रही हूं।
customer
11.8s
Yes.