Call 21112178973132181 2026-09-18 · dhruv · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter, typical of a call center environment, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +7/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
is there any requirement sir, in sheet metals etc.?
Closure with next step
I'll give you a quotation once sir, for CR 2.
Summary
The customer, from AJ Engineering, confirmed a continuous requirement for 2mm CR sheets (8x4 ft). The agent skipped the opening, hook, discovery, and pitch steps, moving directly to qualification. The call ended with the agent committing to send a quotation for 10 tons, which the customer agreed to receive.
Coaching
You successfully identified a requirement, but without discovery, you can't tailor the pitch or build value. Always ask about the customer's business and monthly usage before offering a quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the call moved directly from qualification to offering a quote. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement sir, in sheet metals etc.? The agent successfully confirmed a live requirement and captured the material (CR), thickness (2mm), and dimensions (8x4 ft). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll give you a quotation once sir, for CR 2. The agent established a clear next step of sending a quotation, which the customer explicitly agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 18.4s | 11.3s | 48.3s | 6.9s | 290.2 | 0 | 11 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
agent
2.2s
Yes.
हाँ जी।
customer
2.8s
AJ Engineering.
agent
4.0s
Yes Mr. Patel, I am speaking from JSW One sir, JSW Jindal Steel.
हाँ जी पटेल भाई, JSW One થી વાત કરું છું સર, JSW Jindal Steel.
customer
7.0s
JSW?
agent
7.9s
Yes sir, so I was just saying, is there any requirement sir, in sheet metals etc.?
हाँ सर, सो मैंने वही बोला कुछ requirement है सर sheet metals वगेरा में?
customer
11.4s
There is a requirement sir, the requirement is continuous.
Requirement तो है ही सर, continue रहता है requirement तो।
agent
14.3s
Okay.
agent
15.4s
And majorly, do you require it in CR sir, or in MS?
और majorly क्या CR में लगता है सर आपको या MS में लगता है?
customer
18.2s
CR, it is 8 foot by 4 foot, 2 mm.
CR, 8 foot by 4 foot होता है, 2 mm.
agent
20.1s
Sorry sir?
customer
20.7s
It is 8 foot by 4 foot, 2 mm.
8 foot by 4 foot होता है, 2 mm.
agent
22.6s
Okay, and the thickness?
अच्छा, और thickness?
customer
23.7s
Two, 2 mm.
दो, 2 mm.
agent
24.7s
2 mm, right?
2 mm का ना?
customer
25.7s
Hmm.
हम्म।
agent
26.3s
I'll give you a quotation once sir, for CR 2. And after that, we can discuss the quantity further. Right now, I'll make a standard one based on 10 tons and give you the quotation.
मैं एक बार आपको quotation देता हूं सर, CR 2 का। और फिर उसके बाद आगे अपन quantity के ऊपर discussion करते हैं। मैं अभी एक बार standard अपना 10 ton के हिसाब से बनाता हूं और आपको quotation देता हूं।
customer
33.4s
Okay, let's go, okay.
ठीक है, चलो ठीक है।
agent
34.6s
Price...
customer
35.4s
Okay, go ahead, give the price.
Okay, चलिए, price दे दीजिए।
agent
37.0s
Okay.