Call 21112178973117431 2026-09-18 · Abdul Ansari · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a clear example of code-mixing (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: hot dip pipe
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for requirements while listing product acronyms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement right now, sir?
Summary
The agent contacted a manufacturing lead, Amba Power and Engineering. The agent skipped the opening hook and went directly to asking for requirements. The customer confirmed they had no current need for core products but inquired about 'hot dip pipe', which the agent confirmed JSW One does not supply. The call concluded without a future-oriented next step.
Coaching
You skipped the opening hook and went straight to asking for requirements; always create interest with a benefit statement before asking about the customer's needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for requirements while listing product acronyms. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement right now, sir? The agent successfully asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call with "thank you" without establishing any specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.686 | 19.2s | 8.8s | 27.0s | 4.2s | 334.4 | 0 | 8 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
1.5s
Hello?
हेलो?
customer
2.2s
Yes.
हां जी।
agent
2.8s
Yeah, good evening sir. This is Abdul speaking, I am calling from JSW's head office in Mumbai.
Yeah, good evening sir. अब्दुल बात कर रहा हूं JSW के हेड ऑफिस मुंबई से बात कर रहा हूं मैं।
customer
6.5s
Yes, tell me.
जी, बताइए जी।
agent
7.5s
Sir, is this your registered company, Amba Power and Engineering Private Limited?
सर ये आपकी कंपनी है रजिस्टर्ड, Amba Power and Engineering Private Limited?
customer
10.3s
Yes.
जी।
agent
10.7s
So I called for that, sir. Is there any requirement right now, sir? Requirement in HR, CR, GP, GI, GL?
तो उसके लिए फोन किया था सर मैं। कुछ रिक्वायरमेंट है क्या सर अभी? रिक्वायरमेंट HR, CR, GP, GI, GL में?
customer
15.0s
Just now there was a requirement for strip, I have closed it.
अभी जस्ट स्ट्रिप की रिक्वायरमेंट थी, मैंने क्लोज कर दी है।
agent
17.8s
Okay sir, no problem, no problem. In future...
ठीक है सर, कोई ना कोई ना। In future...
customer
19.1s
Will you also provide hot dip pipe now?
अभी हॉट डिप पाइप भी दे देंगे आप?
agent
20.9s
Pipes, sir, we are not doing that at the moment. Right now we deal in HR, CR, sheets, sir. There's GL, coil, sheets, etc.
पाइप तो सर अभी हम लोग उसमें कर नहीं रहे फिलहाल। अभी हम लोग HR, CR, शीट में डील करते हैं सर। GL हुआ, कॉइल, शीट वग़ैरह हुआ।
customer
25.1s
Okay, okay, okay.
agent
26.0s
So if there is any requirement in all this, please tell me sir, I can give you the best.
तो ये सब में कुछ रिक्वायरमेंट हो तो बताइए सर, मैं बेस्ट दे सकता हूं आपको।
customer
28.6s
Right now there is nothing, sir. If there is, then definitely.
अभी अभी तो कुछ नहीं है सर। होगा तो डेफिनेटली।
agent
30.7s
Okay sir, thank you so much.
customer
32.1s
Okay sir.