Call 21112178973113551 2026-09-18 · Aditya Pandey · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter, likely from a call center, on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify themselves as from JSW One or ask for permission to speak before the call failed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to a connection issue before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call did not progress past establishing a connection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to start the call but faced a connection issue. The customer repeatedly said 'Hello,' indicating they could not hear the agent properly. The call ended before any business conversation could take place.
Coaching
This call was a non-starter due to a bad connection; when this happens, it's best to hang up and immediately redial to establish a clear line.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not identify themselves as from JSW One or ask for permission to speak before the call failed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to a connection issue before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress past establishing a connection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The conversation did not reach the stage where USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent was unable to qualify the customer as the call did not progress. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly due to a bad connection, so no next step was established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 3.7s | 1.6s | 36.7s | 1.4s | too short | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello Gagan Welding.
customer
2.5s
Hello.
agent
3.2s
Hello sir, can you hear my voice?
हेलो सर, आवाज़ आ रही है मेरी?
customer
4.5s
Hello.
agent
5.1s
Hello, are you speaking from Gagan Welding?
हेलो गगन वेल्डिंग से बोल रहे हो?
customer
6.5s
Hello.