Call 21112178973092051 2026-09-18 · Aditya Pandey · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: purlin, rafter
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +8/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak before jumping into a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; he immediately asked about the customer's requirements instead of leading with a price or availability signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero of the six required discovery questions. The only question asked was for clarification on a product he didn't recognize.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll send you my card on WhatsApp, you send me your rate, I'll give you a minute.
Summary
The agent contacted a registered user to inquire about requirements. The customer asked for 'purlin, rafter', a finished product the agent did not recognize. The customer then took control of the call, instructing the agent to send a rate via WhatsApp, to which the agent agreed, ending the call without any discovery or qualification.
Coaching
When a customer asks for a product you don't recognize, probe its application and material composition to see if we supply the raw material, rather than ending the call without discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello, I am Aditya Pandey calling from JSW One. ... did you have any requirements recently, sir? The agent identified himself and the company but failed to ask for permission to speak before jumping into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; he immediately asked about the customer's requirements instead of leading with a price or availability signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero of the six required discovery questions. The only question asked was for clarification on a product he didn't recognize. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the agent did not conduct any discovery to understand the customer's needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | did you have any requirements recently, sir? While the agent asked if a requirement existed, he failed to capture any specific details (grade, thickness, quantity) after the customer mentioned a product. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. The agent passively agreed to the customer's demand to send a rate card, without establishing a committed next step with a specific timeline. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll send you my card on WhatsApp, you send me your rate, I'll give you a minute. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 14.7s | 7.3s | 47.0s | 3.9s | 289.8 | 0 | 8 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
हॅलो?
agent
1.3s
Uh hello, JP Industry?
अह हॅलो, जे पी इंडस्ट्री?
customer
2.5s
Yes.
हांजी।
agent
3.0s
Yes, hello, I am Aditya Pandey calling from JSW One.
हांजी नमस्ते, मैं आदित्य पांडे बोल रहा था जेएसडब्ल्यू वन से।
customer
5.4s
Yes.
हांजी।
agent
6.0s
Yes, you are registered on our platform, so the call was regarding that, did you have any requirements recently, sir?
हांजी, हमारे प्लॅटफॉर्म पे आप वही रजिस्टर्ड हो, तो उसी के रिगार्डिंग कॉल था कि कुछ रिक्वायरमेंट्स थी सर रीसेंट में?
customer
10.1s
GPGI of what?
जीपीजीआई किसकी?
agent
11.0s
Any in GPGI materials?
जीपीजीआई मटेरियल्स में कोई?
customer
12.2s
Huh?
हां?
agent
12.8s
Uh sheet metal, did you have any requirement in sheet metal, sir?
अह शीट मेटल, शीट मेटल में कोई रिक्वायरमेंट थी सर आपकी?
customer
15.5s
Do you keep purlin?
पर्लिन रखते हो आप?
agent
17.0s
Sorry, what?
सॉरी, कौन क्या?
customer
17.8s
Purlin, rafter.
पर्लिन, राफ्टर।
agent
19.0s
Uh one... I... what kind of material is this, sir? I didn't quite understand what you are saying.
अह एक मुझे थोड़ा इसका रे क्या रहता है सर ये मटेरियल? मुझे थोड़ा समझा नहीं आप क्या बोल रहे।
customer
23.0s
I'll send you my card on WhatsApp, you send me your rate, I'll give you a minute.
आपको WhatsApp पे अपना कार्ड डाल देता हूं, अपना रेट डाल दो आप मुझे, एक मिनट देता हूं।
agent
26.8s
Okay.
ठीक है।