Call 21112178973066671 2026-09-18 · Sajal Bhaskar · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, including other conversations.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions to understand the customer's business or potential needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no relevant USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Is this Anil ji speaking? ... I was calling from JSW One, hello.
Qualify
Sir, do you have any requirement right now?
Summary
The agent introduced themself and immediately asked for a requirement, skipping the hook and discovery phases. The customer identified as a government contractor and stated they have no current need, as requirements are project-based. The agent ended the call by offering to send their card, without establishing a firm follow-up date.
Coaching
When a customer says they have no current need, use that as an opportunity to ask discovery questions about their business (e.g., 'What kind of materials do you typically use in your contracts?') to prepare for a more valuable future conversation.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Is this Anil ji speaking? ... I was calling from JSW One, hello. Agent successfully introduced themself and the company, and used the customer's name, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions to understand the customer's business or potential needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now? Agent correctly asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll send my card. Agent did not secure a specific callback date, ending with a passive, non-committal action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.657 | 11.7s | 6.1s | 43.2s | 3.6s | 276.9 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello
हेलो
customer
1.2s
Hello
हेलो
agent
1.7s
Is this Anil ji speaking?
अनिल जी बात कर रहे हैं?
customer
2.9s
Yes, tell me.
हां जी बोलिए।
agent
3.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
5.9s
Yes.
हां जी।
agent
6.7s
Sir, do you have any requirement right now? Your account was registered under the name Anil Kumar Gupta.
सर जी कोई अभी requirement है? अनिल कुमार गुप्ता करके आपका account registered था।
customer
10.6s
No, not right now.
नहीं अभी तो नहीं है कोई।
agent
12.0s
Okay, can you tell me when it might be? I will make a follow-up call then.
अच्छा कब हो सकता है बता सकते हैं? मैं तब एक बार कर लूंगा follow up call।
customer
15.1s
We are government contractors, if we get a contract, then a requirement will come.
हम government contractor हैं, contract कोई मिलेगा तो requirement आएगी।
agent
18.5s
Okay, I'll send my card.
ठीक है, मैं card भेज के रखता हूं।
customer
20.3s
Yes.
हां जी।
agent
21.0s
Okay.
unknown
21.8s
Just 2mm? Above? 16?
बस 2mm का? ऊपर? 16?