Call 21112178973055281 2026-09-18 · Ronak Mehta · 3:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and chatter on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +11/−2
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook; he opened by asking for a requirement, which is not a hook.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and their product (CR), missing 4 of the 6 key discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You just send your details once, I'll see what happens, I'll call you.
did well
Pitch (2-3 USPs)
Ours is a prime one, and they mostly don't mix, the distributors.
Qualify
right now, readily, do you have any order for today?
Summary
The agent contacted a prospect who manufactures kitchen equipment. The customer immediately objected to JSW's pricing being higher than the market. The agent attempted to justify the price by highlighting product quality but failed to conduct thorough discovery. The call concluded with the agent agreeing to send his contact details, without securing a firm next step.
Coaching
When the customer raises an early objection, acknowledge it, but pivot back to your discovery questions to understand their needs before you try to solve their problem.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Raunak Mehta calling from JSW One. Is there any requirement for CR sheets right now? The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement for CR sheets right now? The agent did not lead with a price or availability hook; he opened by asking for a requirement, which is not a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And what is your manufacturing, sir? Agent only asked what the customer manufactures and their product (CR), missing 4 of the 6 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Ours is a prime one, and they mostly don't mix, the distributors. In response to a price objection, the agent pitched a relevant USP about product quality to justify the cost. |
| SL5 Qualify | 2 | pass | – | 2.0 | right now, readily, do you have any order for today? The agent asked for a current requirement and attempted to capture the delivery location, but the customer was evasive. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I have shared the message with you and I'll also send you my card. The call ended with the agent sending his contact card, not a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | your price is already higher than the market, I don't know why. |
Sir, we deal on MOV, right? ... Ours is a prime one, and they mostly don't mix, the distributors. |
| send_price_will_think | mishandled | You just send your details once, I'll see what happens, I'll call you. |
Done, done, done sir. ... I have shared the message with you and I'll also send you my card. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 55.9s | 29.5s | 114.6s | 7.5s | 297.3 | 0 | 21 | 20 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Hello.
हेलो
agent
1.4s
Hello, am I speaking with Ranveer ji?
हेलो रणवीर जी से बात हो रही है?
customer
3.2s
Yes?
हां जी?
agent
3.9s
Yes, this is Raunak Mehta calling from JSW One. Is there any requirement for CR sheets right now?
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी CR sheets का रिक्वायरमेंट आ रही है?
customer
8.2s
Sir, I can't figure out the price at all. We'll show the requirement then, right? The rates are increasing daily.
सर प्राइस का ही नहीं पता लग रहा कुछ भी। रिक्वायरमेंट तो तब दिखाएं ना, रोज तो रेट बढ़ रहे हैं।
agent
13.0s
Sir, the rates are increasing, and they will increase further. So if you do, then start a transaction with JSW.
सर रेट्स तो बढ़ ही रहे हैं तो और बढ़ेंगे। तो अगर आप करते हो तो एक ट्रांजैक्शन स्टार्ट कर लीजिए JSW के साथ।
customer
17.4s
Hold on for a second, okay?
एक सेकंड होल्ड करना, ठीक है?
customer
20.8s
Yes, yes.
हां हां।
customer
23.4s
What were you saying?
क्या कह रहे थे आप?
agent
24.5s
I was saying that the pricing is increasing right now and is going to increase further.
मैं बोल रहा था अभी तो प्राइसिंग बढ़ ही रहे हैं और भी बढ़ने वाले हैं।
customer
27.7s
Yes, they keep increasing.
हां बढ़ी जा रहे हैं जी।
customer
28.8s
Sir, your price is already higher than the market, I don't know why.
आपका प्राइस सर मार्केट से वैसे ही तेज रहता है पता नहीं क्यों।
agent
31.4s
Sir, we deal on MOV, right? And the one you buy from is a bit old, and distributors stock it. So that one-and-a-half rupee difference comes from there, right sir? Ours is a prime one, and they mostly don't mix, the distributors.
सर हमारा MOV पे डील करते हैं ना और जो आप जहां से लेते हो वो ओल्ड रहता है थोड़ा और डिस्ट्रीब्यूटर स्टॉक करके रखते हैं। तो वो एक डेढ़ रुपया उधर ही फर्क आता है ना सर। हमारा ऐसा प्राइम एक रहता है और वो मिक्स नहीं करते ज्यादातर तो डिस्ट्रीब्यूटर्स।
customer
39.2s
Hmm hmm.
हम्म हम्म।
customer
40.2s
What is the price for 50, sir? For 50, the 1250 2500 sheet?
50 का क्या क्या प्राइस है सर? 50 का 1250 2500 की शीट जो है?
agent
44.0s
For 50... one second, huh.
50 का एक सेकंड हां।
agent
48.4s
Are you talking about the sheet?
शीट की बात कर रहे हो आप?
customer
49.6s
Sheet.
शीट।
agent
50.6s
Sheet, right? It's up to 74-75, sir, the pricing. I'll have to punch your details into the system and then get the exact price because FOR is also applied, right sir?
शीट ना? 74 75 तक है सर प्राइसिंग। एक बार आपका मुझे सिस्टम में पंच करके फिर एग्जैक्ट लेना पड़ेगा क्योंकि FOR भी लगता है ना सर।
customer
55.6s
Hmm hmm. Where? From your Ghaziabad?
हम्म हम्म। कहां? आपका गाजियाबाद से?
agent
57.3s
It's Ex-Ghaziabad. Ex-Ghaziabad.
Ex-Ghaziabad है। Ex-Ghaziabad।
customer
58.6s
It's Ex-Ghaziabad, right? Okay.
Ex-Ghaziabad है ना? ओके।
agent
60.0s
Yes. The market has even reached 76, sir.
हां। 76 तक भी पहुंच गया है सर मार्केट तो।
customer
62.5s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
agent
64.3s
Yes.
यस।
agent
65.7s
So, do you want to do something now?
तो अभी कुछ करना है?
customer
66.7s
You do one thing, can you send me your details on WhatsApp? Your number, etc.?
आप एक काम कीजिए, एक WhatsApp पे मुझे अपना डिटेल सेंड कर देंगे? अपना नंबर वगैरह?
agent
70.1s
I'll send it to you on WhatsApp. I'll definitely send it. And which one, do you deal in CR or HR?
मैं भेजता हूं आपको WhatsApp पे। बिलकुल भेजता हूं। और कौनसे CR में ही HR में करते हैं कुछ डील?
customer
74.1s
Only in CR, sir.
CR में ही सर।
agent
75.2s
You only deal in CR? And what is your manufacturing, sir?
CR में ही करते हैं? और क्या मैन्युफैक्चरिंग है सर आपका?
customer
77.3s
Kitchen equipment and all.
किचन इक्विपमेंट वगैरह।
agent
78.9s
Kitchen equipments. Okay.
किचन इक्विपमेंट्स। ओके।
agent
81.4s
Okay sir. And your... right now, readily, do you have any order for today?
ठीक है सर। और आपका जो अभी रेडीली में अभी आपका आज का कुछ है ऑर्डर का?
customer
84.9s
You just send your details once, I'll see what happens, I'll call you. Okay sir?
आप एक बार डिटेल अपनी डाल दीजिए, मैं देखता हूं क्या होता है, मैं कॉल कर लूंगा आपको। ठीक है सर?
agent
88.1s
Done, done, done sir. It will be for Hops Techno India, right? Which will be your delivery location?
डन डन डन सर। आपका Hops Techno India का ही रहेगा ना? लोकेशन डिलीवरी का कौनसा रहेगा आपका?
customer
91.8s
I will tell you everything, sir.
मैं बता दूंगा सर आपको सारा।
agent
93.6s
In this, I have one location entered, Punjabi Market, New Delhi, is this yours?
आप मुझे इसमें तो है एक लोकेशन डाला है, पंजाबी मार्केट, न्यू दिल्ली, यही है क्या आपका?
customer
97.1s
No, sir, no.
नहीं जी नहीं।
agent
98.1s
No, right? Okay. Alright, I have shared the message with you and I'll also send you my card.
नहीं ना? ओके। चलिए, मैंने आपको ना शेयर तो कर दिया है मैसेज और आपको मैं कार्ड भी भेज देता हूं।
customer
102.9s
Please send it once, sir.
भेज दीजिए एक बार सर।
agent
103.9s
Yes, yes. Absolutely. Thank you, sir.
जी जी। बिलकुल। थैंक यू सर।
unknown
105.7s
[crosstalk]