21112178973046961 · Call

Call 21112178973046961 2026-09-18 · Sajal Bhaskar · 0:43

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Call_back_later	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	supply_led (campaign_name:medium)

Audio: clear: Some background chatter is audible from the agent's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.24

confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified the company and customer but did not ask for permission; instead, he unilaterally decided to call back later.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call was terminated by the agent before any hook could be delivered.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the agent ended the call immediately after the introduction.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent introduced himself and JSW One, but immediately terminated the call by stating he would call back later as he had to attend to a tender. The customer agreed. No business discussion took place.

Coaching

Do not dial a customer if you are not prepared to have a full conversation; ending the call yourself for another task is unprofessional and wastes the lead.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Sir, I will talk to you later now. The agent identified the company and customer but did not ask for permission; instead, he unilaterally decided to call back later.
SL2 Hook (supply/price signal)	2	fail	–	The call was terminated by the agent before any hook could be delivered.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the agent ended the call immediately after the introduction.
SL4 Pitch (2-3 USPs)	1	fail	–	The call did not progress to the pitch stage.
SL5 Qualify	2	fail	–	The agent did not attempt to qualify the customer or ask about requirements.
SL6 Closure with next step	1	fail	–	Sir, I will talk to you later now. This is not a committed next step; 'later' is too vague and no specific time was agreed upon.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.727 heavy	5.6s	2.1s	35.3s	2.9s	278.6	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello.

हॅलो.

agent

1.4s

Hello, am I speaking with Arjun Enterprises?

हॅलो, अर्जुन एंटरप्राइजेस से बात कर रहे हैं?

agent

3.2s

I was calling from JSW One.

JSW One से मैं बात कर रहा था।

customer

4.5s

Hello?

हॅलो?

customer

5.2s

Speak.

बोलिए।

agent

5.7s

Sir, I will talk to you later now.

customer

7.3s

Yeah, yeah, okay.

agent

8.3s

A tender is coming now.

टेंडर आ रहा है अभी।