Call 21112178973028931 2026-09-18 · sudeeps · 2:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 44 turns, clean transcript (0% inaudible) | Marathi | 44 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.17
confidence high · +13/−7
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted with a past complaint and a direct requirement before the agent could deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent covered application, brands, and payment terms, but did not ask about total monthly tonnage or JSW's share of business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent pitched only one USP (credit), which was not triggered by the customer, and failed to pitch any USPs relevant to the customer's stated needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
From the market... send it for less than what I get from the market.
did well
Opener & permission
Is this Amit sir speaking from Nagpur Air Ducting? ... this is Sudip speaking from JSW One MSME.
Qualify
22 gauge. ... 0.7. Okay. ... Five tonnes of material needed. ... delivery कुठे राहील आपली? ... Nagpur.
Summary
The customer, a ducting manufacturer from Nagpur, stated an immediate requirement for 5 tonnes of 22 gauge GI coil. The customer also complained about a lack of response from a previous JSW agent. The agent captured the detailed material specifications and committed to sending a quotation within half an hour.
Coaching
When the customer asks for a price lower than the market, use the 'landed cost' rebuttal to reframe the conversation, instead of just promising to check.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Is this Amit sir speaking from Nagpur Air Ducting? ... this is Sudip speaking from JSW One MSME. Agent identified self, company, and customer, and the customer immediately engaged, fulfilling the intent of getting permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted with a past complaint and a direct requirement before the agent could deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | Ducting, my work is of ducting. ... which company's brand do we need? ... So our payment term is 100% advance against PI. Agent covered application, brands, and payment terms, but did not ask about total monthly tonnage or JSW's share of business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | From the third one, I will arrange credit for you, sir. Agent pitched only one USP (credit), which was not triggered by the customer, and failed to pitch any USPs relevant to the customer's stated needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | 22 gauge. ... 0.7. Okay. ... Five tonnes of material needed. ... delivery कुठे राहील आपली? ... Nagpur. Agent successfully captured the full requirement: quantity (5T), thickness (0.7mm/22g), width (4ft/1220mm), grade (80 GSM), and location (Nagpur). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Just give me half an hour, I will send you the quotation. Okay? Agent set a clear, committed next step of sending a quotation with a specific turnaround time of 30 minutes, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | From the market... send it for less than what I get from the market. |
Our Bhandara... our warehouse is on Bhandara road in Nagpur. I will try from there, sir, check and tell you. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.594 | 45.3s | 31.0s | 96.7s | 6.4s | 335.1 | 0 | 22 | 22 | 18 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello?
हॅलो?
customer
5.7s
Hello.
हॅलो.
agent
6.4s
Is this Amit sir speaking from Nagpur Air Ducting?
अमित सर बोलताय का नागपूर एअर डक्टिंग?
customer
8.1s
Yes.
जी.
agent
8.7s
Mishra, hello, this is Sudip speaking from JSW One MSME.
मिश्रा नमस्कार, सुदीप बोलतोय JSW One MSME मधना.
customer
10.8s
Jindal Steel. Yes, tell me.
जिंदाल स्टील. बोला ना.
agent
11.9s
Yes, tell me. Your company was registered on our portal for Nagpur, sir. I had called regarding steel sheets, sir.
बोला ना. तुमची कंपनी रजिस्टर्ड होती सर पोर्टलवर आपल्या नागपूरसाठी. स्टील पत्र्या संदर्भात फोन केला होता सर तुम्हाला.
agent
15.9s
An inquiry had come from your side in the system. Unfortunately, an order didn't come, sir. So...
सिस्टममध्ये इन्क्वायरी आली होती आपल्याकडनं. अनफॉर्च्युनेटली ऑर्डर नाही आली सर. तर...
customer
18.8s
Actually, calls were made, you didn't reply to me at all. Someone named Rajesh or something was the name. I replied to him so many times, he didn't reply to me at all.
ऍक्च्युली फोन केले होते, तुम्ही रिप्लायच नाही दिला मला. कोणी राजेश म्हणून काहीतरी होतं नाव. त्यांना मी किती रिप्लाय केला, त्यांनी रिप्लायच नाही दिला मला.
agent
24.6s
Is that so? What name did you say? Rajesh?
असं आहे का? काय नाव म्हटलंय? राजेश?
customer
26.2s
Yes, his name was something like Rajesh.
हो, काही राजेशच नाव होतं त्यांचं.
agent
27.9s
Okay, okay. Now what's your... No problem. Your account manager...
अच्छा अच्छा. आता काय तुमचं... काही प्रॉब्लेम नाही. तुमचा अकाउंट मॅनेजर...
customer
29.9s
I needed a five-tonne roll.
पाच टनचा रोल पाहिजे होता मला.
agent
31.9s
Do you need a coil?
कॉइल पाहिजे का तुम्हाला?
customer
32.9s
22 gauge.
बावीस गेज.
agent
33.8s
Wait a minute sir, I'll immediately give you an update on this... When are you planning to take it?
एक मिनिट थांबा सर, मी लगेच तुम्हाला ना ह्याचा अपडेट... कधी प्लॅनिंग करताय घ्यायचं?
customer
36.6s
You send me the quotation. I will finalize it then.
तू मला कोटेशन पाठव. मी मग फायनल करतो.
agent
38.3s
That would be 0.6 mm thickness, right?
0.6 mm थिकनेस झाली ना?
customer
39.7s
No no, 70.
नाही नाही, 70.
agent
40.8s
0.7. Okay. 1200... is our width 1220?
0.7. ओके. बाराशे... बाराशे वीसची विड्थ आहे ना आपली?
customer
43.2s
Yes.
हो.
customer
43.9s
Four... four... I need it four feet like that. And five... five tonnes needed.
चार... चार... चार फूट अशी पाहिजे मला. आणि पाच... पाच टन पाहिजे.
agent
47.0s
Five tonnes of material needed. Regular... 80 GSM regular.
पाच टन मटेरियल पाहिजे. रेग्युलर... 80 GSM रेग्युलर.
customer
49.0s
Eighty... eighty MT. Okay.
ऐंशी... ऐंशी एमटी. ओके.
agent
50.0s
It comes in that, a five-tonne one. Where will our delivery be?
येते त्याच्यामध्ये पाच टनाची. डिलिव्हरी कुठे राहील आपली?
customer
51.8s
Hello? Nagpur.
हॅलो? नागपूर.
agent
53.2s
In Nagpur. Okay. Which company... I mean, which company's brand do we need? Is there anything specific?
नागपूरला. ओके. कोणता कंपनी... म्हणजे कोणत्या कंपनीचा ब्रँड लागतो आपल्याला? काही स्पेसिफिक आहे का?
customer
55.8s
JSW. I mostly use JSW. If it's not available in the market, then I use Tata.
JSW. सगळ्यात जास्त तर JSW च युज करतो मी. बाकी मार्केटमधी नाही राहिलं ना तर मग टाटा युज करतो.
agent
59.9s
So your preference number one is JSW, otherwise Tata, otherwise Nayara.
म्हणजे प्रेफरन्स नंबर वन तुमचा JSW, नाहीतर मग टाटा, नाहीतर मग नायरा.
customer
62.0s
No no, just these two. We don't use any other. Tata, JSW.
नाही नाही, बस ही दोन्ही. आपण दुसरं युज नाही करत. टाटा, JSW.
agent
64.4s
Now, is this the delivery address? Vishwakarma Nagar, Rajkamal Chowk, Parvati Nagar?
आता हे डिलिव्हरी ऍड्रेस हाच आहे ना? विश्वकर्मा नगर, राजकमल चौक, पार्वती नगर?
customer
67.4s
Correct.
बरोबर.
agent
68.1s
Your pincode is 440027. So our payment term is 100% advance against PI.
पिनकोड तुमचा 440027. तर पेमेंट टर्म्स आपला 100% ऍडव्हान्स आहे अगेन्स्ट पीआय.
customer
71.1s
That's fine, no problem.
चालेल, काही प्रॉब्लेम नाही.
agent
72.1s
It's only for the first two orders. From the third one, I will arrange credit for you, sir.
पहिल्या दोन ऑर्डरसाठी आहे फक्त. तिसऱ्यापासून क्रेडिट करून देईल सर मी तुम्हाला.
customer
75.0s
Okay.
ओके.
agent
75.4s
Okay? Ours is a ducting application, right?
ठीक आहे? डक्टिंगचं ऍप्लिकेशन आहे ना आपलं?
customer
77.0s
Ducting, my work is of ducting.
डक्टिंग, डक्टिंगचं काम आहे माझं.
agent
78.2s
Okay. Alright. Just give me half an hour, I will send you the quotation. Okay?
ओके. ठीक आहे. मला फक्त एक अर्धा तास द्या, मी तुम्हाला कोटेशन पाठवतो. ओके?
customer
81.0s
Alright, yes yes. Alright.
ठीक आहे, हो हो. ठीक आहे.
customer
82.0s
From the market... send it for less than what I get from the market.
मार्केटमधून... मार्केटमधून कमीच पाठव जा जे मी घेतो.
agent
84.0s
Our Bhandara... our warehouse is on Bhandara road in Nagpur. I will try from there, sir, check and tell you. Okay?
आपला भंडारा... भंडारा रोडला आपला वेअरहाऊस आहे नागपूरमध्ये. मी तिकडनं प्रयत्न करतो सर चेक करून सांगतो तुम्हाला. ओके?
customer
87.9s
Alright then, yes yes. Alright.
ठीक आहे ना, हो हो हा. ठीक आहे.
agent
89.2s
Yes.
हा.