Call 21112178973027341 2026-09-18 · Aditya Pandey · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present, likely from a call center, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +2/−10
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer ended the conversation early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask about a current requirement; the customer volunteered they had none.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello Mprex Energy? ... Sir, hello, I am Aditya Pandey calling from JSW.
Summary
The agent introduced themself and JSW. The customer immediately stated they were occupied and had no current requirement for coil. The agent accepted the rejection and ended the call without attempting to schedule a follow-up.
Coaching
When a customer says they are busy, acknowledge it and immediately ask for a better time to call back to secure a future opportunity.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Mprex Energy? ... Sir, hello, I am Aditya Pandey calling from JSW. Agent successfully greeted, used the customer's name, and identified themself and JSW. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer ended the conversation early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about a current requirement; the customer volunteered they had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not propose a next step, such as a specific callback time, after the customer said they were busy. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.408 | 6.9s | 10.0s | 24.1s | 2.6s | 191.3 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello Mprex Energy?
customer
3.2s
Yes.
हाँजी।
agent
3.9s
Sir, hello, I am Aditya Pandey calling from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
6.8s
From where?
कहाँ से?
agent
7.5s
From JSW, sir. JSW Steel Works.
JSW से सर। JSW Steel Works.
customer
10.0s
Sir, I am a bit occupied right now, please, and right now there is no requirement. We don't have any requirement for coil as such.
सर मैं ना थोड़ा ऑक्युपाइड हूँ अभी प्लीज़ और अभी अभी कोई रिक्वायरमेंट नहीं है। हमारी ना मतलब ऐसे कॉइल की कोई रिक्वायरमेंट नहीं है ऐज़ सच।
agent
17.8s
Okay sir.
customer
18.5s
Yes, yes, yes.
हाँजी हाँजी हाँजी।
agent
20.0s
Thank you.
customer
20.8s
Okay, okay.