Call 21112178972957291 2026-09-18 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires 0.20-0.30mm thickness; agent confirms JSW stock starts at 0.50mm.
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted before the agent could deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short by a material spec mismatch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask if a requirement exists; the customer volunteered it and the agent correctly confirmed it could not be met.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello Mr. Vishal from Pure Insulation? ... I am Sudip speaking from JSW One MSME, Jindal Steel.
Summary
The customer immediately stated they require very thin coated steel (0.20-0.30mm). The agent correctly confirmed that JSW's available material starts at a thicker gauge (0.50mm). Due to the clear product specification mismatch, the agent efficiently and politely concluded the call.
Coaching
When a customer immediately states a requirement you can't meet, your response was perfect: confirm the mismatch efficiently and end the call. This was a good use of time.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Mr. Vishal from Pure Insulation? ... I am Sudip speaking from JSW One MSME, Jindal Steel. Agent successfully opened the call, identified self and company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted before the agent could deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short by a material spec mismatch. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a requirement exists; the customer volunteered it and the agent correctly confirmed it could not be met. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, no problem. Okay. Thank you. The call was closed politely but without a committed next step, which was appropriate given the circumstances. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.484 | 13.6s | 14.5s | 26.9s | 3.0s | 216.2 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.4s
Hello Mr. Vishal from Pure Insulation?
customer
3.9s
Yes, speak.
हां बोलिए।
agent
4.6s
I am Sudip speaking from JSW One MSME, Jindal Steel.
मैं सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
7.4s
Yes, speak, speak.
हां बोलिए, बोलिए।
agent
8.1s
The company was registered on the portal, sir, in the steel category
कंपनी रजिस्टर हुई थी सर पोर्टल पर, स्टील प्रकार में
customer
10.8s
Sir, the material that I require, you can't provide it at all.
सर जो मटेरियल मुझे रिक्वायरमेंट है वो आप दे ही नहीं सकते।
agent
14.2s
Okay, so you mean earlier you
अच्छा, मतलब पहले आपने
customer
15.3s
I need point three zero in off-white, which you won't have. You will have thicker material.
मुझे पॉइंट थ्री जीरो ऑफ-व्हाइट में चाहिए जो आपके पास नहीं रहेगा। आपके पास मोटा माल रहेगा।
agent
19.2s
Correct. What we have starts from point five.
बराबर। हमारे पास जो रहता है वो पॉइंट फाइव से स्टार्ट होता है।
customer
22.2s
No no, so for me, point two zero, point two three, up to point two five will work. I don't need material thicker than that, sir.
नहीं नहीं, तो मुझे पॉइंट टू जीरो, पॉइंट टू थ्री, पॉइंट टू फाइव तक का चलेगा। उससे मोटा माल नहीं लगता है मुझे सर।
agent
27.3s
Okay sir, no problem. Okay. Thank you.
ठीक है सर, कोई बात नहीं। ओके। थैंक यू।
customer
29.3s
Welcome, welcome.
वेलकम, वेलकम।