Call 21112178972862882 2026-09-18 · Sajal Bhaskar · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +1/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; no price or availability signal was given to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, procurement, or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement at Ranka Engineering right now?
Summary
The agent called Ranka Engineering to check for material requirements. The customer confirmed they have no current need, as their procurement is dependent on receiving new orders. The agent offered to send a contact card and the call ended without establishing a future follow-up.
Coaching
When a customer says they have no current need, use it as a chance to do discovery for the future, instead of ending the call. Ask what they make and what they buy, so you know what to offer next time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; no price or availability signal was given to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, procurement, or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement at Ranka Engineering right now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send a card and keep it. Let me know, okay? Sending a card is not a committed next step; no specific callback date or quote was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 12.6s | 7.5s | 35.9s | 3.4s | 309.5 | 0 | 7 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
1.0s
Hello
हेलो
customer
1.5s
Yes?
हां जी?
agent
2.1s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
3.9s
Yes, from where?
जी, कहां से?
agent
4.7s
From JSW One.
JSW One से।
customer
5.6s
Yes.
जी।
agent
6.2s
Uh sir, is there any requirement at Ranka Engineering right now? It has been registered for a long time.
अह सर ये Ranka Engineering में कोई requirement है क्या अभी? काफी टाइम से registered है ये।
customer
9.8s
No sir, there is no requirement right now.
नहीं सर, अभी तो कोई requirement नहीं है।
agent
11.7s
When can it be, sir, can you tell me? I mean, I will call you once. I mean, when is the purchasing?
कब हो सकता है सर, बता सकते हैं? मतलब एक बार कॉल कर लूंगा आपको। मतलब कब purchasing का है?
customer
15.2s
Now it depends on the order, sir. If there is an order, then a requirement is created. What is in our hands regarding the order.
अब तो order पे depend है सर। कोई order हो तो requirement बनती है। Order का तो अपन अपने हाथ में क्या है।
agent
19.6s
Okay. I'll send a card and keep it. Let me know, okay?
ठीक है। मैं एक card भेज के रखता हूं। बताइएगा, है ना?
customer
22.0s
Okay.
agent
23.0s
[inaudible]