Call 21112178972855311 2026-09-18 · Sajal Bhaskar · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Call_back_later | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation is present on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not introduce themself or JSW One, and while they respected the customer's request for a callback, they failed to ask for a specific time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent confirmed the customer's name, but the customer immediately requested to speak later. The agent agreed to call back and ended the conversation without gathering any information or setting a specific time.
Coaching
When a customer asks to talk later, always secure a specific day and time for the callback to make the next attempt more effective.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Can we talk a little later? AGENT: I will call later. Agent did not introduce themself or JSW One, and while they respected the customer's request for a callback, they failed to ask for a specific time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: I will call later. The agent did not establish a specific, committed time for the next call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.368 | 2.5s | 4.3s | 38.2s | 1.1s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
It's the best school, right. Hello.
बेस्ट स्कूल है ना। हेलो।
agent
2.6s
Hello.
हेलो।
customer
3.4s
Yes sir, tell me.
हां जी सर, बताएं।
agent
4.2s
Is this Anil ji speaking?
अनिल जी बात कर रहे हैं?
customer
5.4s
Yes, yes. Can we talk a little later?
जी जी। थोड़ा देर से बात हो जाएगी?
agent
7.2s
I will call later.
करता हूं मैं कॉल बाद में।
unknown
9.2s
Open the drawing that was just opened.
अभी जो drawing open करा था वो open कर दो।