Call 21112178972419931 2026-09-18 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: The agent is speaking from a noisy call center environment, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +23/−9
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for steel or MS pipe?
Closure with next step
I'll WhatsApp you.
Summary
The agent contacted a lead from 'Sai Fabrication' who had registered on the platform. The agent skipped the hook and immediately asked for a requirement, which the customer denied having at the moment. The agent then agreed to send a WhatsApp message with contact details for future needs and the call concluded.
Coaching
When a customer says they have no current requirement, don't end the call; use your supply-led hook (e.g., 'We have material X available for immediate dispatch') to create interest for their next purchase.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for steel or MS pipe? The agent successfully asked if a current requirement existed, which the customer denied. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll WhatsApp you. The agent established and got agreement on an explicit next step of sending a WhatsApp message. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 14.0s | 9.1s | 35.9s | 4.4s | 312.9 | 0 | 7 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello, Sai Fabrication.
customer
1.6s
Yes, tell me.
हाँ जी बोलो।
agent
2.3s
Sir, hello, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
4.8s
Hello.
नमस्ते जी।
agent
5.5s
Sir, you had registered on our platform, this call is regarding that. Did you have any requirement for steel or MS pipe?
सर जी आपने प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर स्टील में या MS पाइप में?
customer
10.2s
Uh no sir, right now there is no requirement.
अह नहीं सर, अभी फिलहाल कोई रिक्वायरमेंट नहीं है अभी।
agent
12.8s
No issue sir, if there is any requirement in the future, please let me know.
कोई इशू नहीं है सर, फ्यूचर में कुछ रिक्वायरमेंट हो तो बताइएगा।
customer
15.6s
Sorry?
agent
16.3s
No issue sir. Uh if you have any requirement... if there is any requirement in the future, please let me know.
कोई इशू नहीं सर। अह if you have any requirement... फ्यूचर में कुछ रिक्वायरमेंट हो तो बताइएगा।
customer
19.2s
Sure, sure, definitely, definitely I will... I will...
agent
20.8s
I'll WhatsApp you.
आपको WhatsApp कर देता हूं।
customer
22.0s
Yes, you WhatsApp and keep the number, I will call you back.
हाँ, आप WhatsApp करके नंबर रखिए, I will call you back.
agent
24.3s
Yes.
जी।
customer
24.8s
Okay, welcome.
agent
25.8s
Thank you.