Call 21112178972399111 2026-09-18 · Ronak Mehta · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise (traffic, other people talking) on the customer's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +2/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement question after the introduction.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook; they immediately asked about the customer's requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked about monthly tonnage (1/6 questions) before the customer deferred to the decision-maker.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Is there anything currently, do you need to purchase anything right now?
Summary
The agent contacted Nawab Industries and confirmed they use MS, GL, GP, HR, and CR coils. The contact person was not the decision-maker and stated they currently have sufficient stock. The agent failed to establish a firm callback time, ending the call with a passive WhatsApp follow-up.
Coaching
You need to secure a firm next step. When the customer says the decision-maker will call back, take control by proposing a specific time for you to call them instead.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Do you have any requirement for coils in MS? GL or GP? The agent did not ask for permission to speak, jumping directly into a requirement question after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook; they immediately asked about the customer's requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | how many tons of material do you need per month? The agent only asked about monthly tonnage (1/6 questions) before the customer deferred to the decision-maker. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there anything currently, do you need to purchase anything right now? The agent successfully asked about a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll ping you on WhatsApp. If there's anything, let me know then. The agent did not secure a specific callback time and ended with a passive, non-committal next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.628 | 19.1s | 11.3s | 46.6s | 5.2s | 301.6 | 0 | 8 | 7 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello, am I speaking with Nawab Industries?
हेलो, नवाब इंडस्ट्रीज से बात हो रही है मेरी?
customer
2.7s
Yes, tell me.
जी बताइए।
agent
3.2s
Yes, this is Raunak Mehta speaking from JSW One. Do you have any requirement for coils in MS? GL or GP?
जी रौनक मेहता बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन। आपको कुछ कॉइल्स का रिक्वायरमेंट आ रहा है आपको एमएस में? जीएल का या जीपी का?
customer
8.4s
Yes, we do.
हां है।
agent
10.9s
Okay. And do you deal in HR CR as well?
ओके। और बाकी एचआर सीआर में डील करते हैं क्या आप?
customer
12.8s
Yes, we deal in HR and CR.
हां एचआर में सीआर में डील होती है।
agent
14.7s
What, how many tons of material do you need per month?
क्या कितना टन लगता है आपको मटेरियल महीने का?
customer
17.4s
We do need it. All this, the elder brother will tell you. He has gone out right now.
लग जाता है। सब ये तो बड़े वाले भाई बताएंगे। अभी वो गए हुए हैं।
agent
21.2s
Okay. Is there anything currently, do you need to purchase anything right now? Anything in HR CR?
ओके। अभी कुछ करंट में आ रहा है परचेस करना है अभी आपको? एचआर सीआर में कुछ है?
customer
23.8s
No, we don't need to do anything right now, we have stock right now.
नहीं अभी तो कुछ नहीं करना, अभी तो है स्टॉक।
agent
26.2s
Okay. When can I... for the next follow-up, when can I call?
ठीक है। कब कर... नेक्स्ट फॉलो अप के लिए कब कॉल कर सकता हूं?
customer
28.5s
This... I will call... I will tell my brother, he will call you.
ये मैं कॉल कर... मैं भाई से कह दूंगा, वो कॉल कर लेंगे आपको।
agent
31.3s
Okay. I'll ping you on WhatsApp. If there's anything, let me know then.
अच्छा। मैं आपको ना व्हाट्सएप पे पिंग करके रखता हूं। कुछ रहेगा तो बताइए फिर।
customer
34.0s
Okay okay okay.
ओके ओके ओके।
agent
35.4s
Okay. Thank you sir.
ओके। थैंक यू सर।