Call 21112178972322281 2026-09-18 · dhruv · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk throughout the call, especially during the customer's turns. The first utterance is particularly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +2/−16
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement for PPGL etc. right now?
Summary
The agent introduced himself from JSW One and immediately asked if the customer had a requirement for PPGL. The customer stated they had no current need. The agent ended the call by suggesting the customer use the app for any future requirements, without establishing a firm next step.
Coaching
You skipped the opening permission and hook, going straight to asking for a requirement. Always start by asking if it's a good time and then provide a compelling reason for the call before trying to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One, Jindal Steel Works. Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for PPGL etc. right now? Agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, please create it on the app once, we'll do some work on it then, right? The next step was passive ('use the app') and not a specific, committed action like a callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 11.0s | 6.1s | 34.9s | 3.8s | 278.2 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
No, I have all the fares also not come, hello?
નહીં મેં બધા ભાડા ભી આયા છે નહીં, હેલો?
agent
2.9s
Saba?
customer
3.7s
Hello?
हेलो?
agent
4.2s
Yes, is Shabaaz bhai speaking?
हाँ शाबाज़ भाई बोल रहे है?
customer
5.8s
Yes, speak.
हाँ बोलिए।
agent
6.5s
Sir, I was calling from JSW One, Jindal Steel Works.
साब JSW One से बात कर रहा था, जिंदल स्टील वर्क्स।
customer
9.2s
Yes, speak.
बोलिए ना।
agent
9.9s
Sir, is there any requirement for PPGL etc. right now?
साब कुछ रिक्वायरमेंट है क्या PPGL वगेरा में अभी?
customer
12.6s
No, no, right now there is no requirement.
नहीं नहीं अभी फिलहाल कोई रिक्वायरमेंट नहीं है।
agent
14.7s
Understood, brother. If there is anything, please create it on the app once, we'll do some work on it then, right?
समझ गया भाई। कुछ रहता है तो प्लीज एक बार ऐप पे बनाइएगा ना, अपन करते है फिर कुछ काम इसमें, है ना?
customer
18.5s
Okay, okay.
ठीक है ठीक है।
agent
19.6s
Done done done done.