Call 21112178972212621 2026-09-18 · Aditya Pandey · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, typical of a call center environment, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.59
confidence high · +0/−8
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and JSW but did not ask for permission to speak before the customer stated they were busy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement, sir, in steel? For PPGI?
Summary
The agent contacted a lead from 'Himax Contractor' and, after a brief introduction, asked directly if there was a requirement for PPGI steel. The customer stated they were busy and had no current need. The agent accepted this and ended the call without scheduling a follow-up.
Coaching
When a customer says they are busy, your first response should be to ask for a better time to call back, not to end the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से। Agent identified self and JSW but did not ask for permission to speak before the customer stated they were busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement, sir, in steel? For PPGI? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है सर, कोई issue नहीं। Agent ended the call without securing a specific callback time after the customer stated they were busy. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.762 heavy | 11.5s | 3.6s | 34.9s | 4.6s | 240.0 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.5s
Hello.
हॅलो.
agent
6.6s
Hello, Himax Contractor.
customer
9.8s
Hello.
हॅलो.
agent
10.5s
Hello.
हॅलो.
agent
11.4s
Yes sir, were you speaking from Himax Contractor?
हां सर, Himax Contractor से बात कर रहे थे?
customer
13.5s
Yes sir.
जी सर।
agent
14.3s
Sir, hello, I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।
customer
17.2s
Speak.
बोलो।
agent
17.9s
Sir, you were registered on our platform, I called regarding that. Did you have any requirement, sir, in steel? For PPGI?
सर ये हमारे platform पे registered थे उसी के regarding call किया था। कुछ थी requirement सर, steel में? PPGI का?
customer
23.2s
Not right now, I am a little busy right now.
अभी नहीं, अभी मैं थोड़ा busy हूं।
agent
25.4s
Okay sir, no issue.
ठीक है सर, कोई issue नहीं।