21112178971031291 · Call

Call 21112178971031291 2026-09-18 · Jeevan Jeejo · 2:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 38 turns, clean transcript (0% inaudible)	Tamil	38	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.48

confidence high · +25/−2 from 18 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified self and company but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked zero of the six required discovery questions, focusing only on the immediate requirement's technical specs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The customer, a manufacturer supplying to BHEL, confirmed an immediate need for 2mm HR and CR sheets. The agent captured the material grades but failed to conduct any discovery or proper qualification. The call ended with the agent agreeing to connect on WhatsApp to receive the RFQ from the customer, without establishing a firm next step.

Coaching

You skipped the opener, hook, and all discovery questions, turning the call into a simple data-collection exercise. You must follow the pitch structure to understand the customer's business and build value before offering a quote.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Agent identified self and company but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
SL3 Discovery (6 Qs)	2	fail	0	Agent asked zero of the six required discovery questions, focusing only on the immediate requirement's technical specs.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched during the call; the conversation was purely transactional.
SL5 Qualify	2	fail	–	Agent confirmed a requirement exists but failed to capture critical qualifying details like quantity, width, or delivery location.
SL6 Closure with next step	1	fail	–	The next step was for the agent to wait for the customer to send details, not a committed action like sending a quote with a turnaround time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.814 heavy	83.4s	19.1s	65.5s	44.4s	168.3	0	20	18	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.2s

Hello.

agent

2.9s

Hello.

agent

3.3s

Ah, hello sir, is this Srinivas Industries?

Ah, வணக்கம் சார், இது ஸ்ரீனிவாஸ் இண்டஸ்ட்ரீஸ் அல்லையா?

customer

5.4s

Yes, Srinivas Industries.

agent

6.6s

Sir, I am Jeevan speaking, from the JSW One platform.

சார், நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.

agent

9.2s

Okay, just wanted to check if you have any HR CR coil sheet requirement.

customer

12.3s

I wanted HR CR sheet 2mm.

agent

14.4s

Uh, CR sheet, right?

customer

15.6s

CR HR.

agent

16.4s

You need CR and HR both?

customer

17.5s

Both.

agent

18.1s

Okay. Uh, sir, you you can also help me with confirming if this is your WhatsApp number, 9443347933?

customer

22.3s

Yes.

customer

22.8s

This is my WhatsApp number.

agent

24.0s

Okay. Uh, sir, you are the uh director or uh proprietor?

customer

26.5s

Proprietor.

agent

27.3s

Yeah, okay, sir. Then let me uh also confirm, sir. I just wanted some help uh with you regarding, you know, uh the grade. CR, which grade you're looking for? CR1 or 2?

customer

32.7s

CR IS 513D.

agent

34.4s

Sorry, CR?

agent

36.8s

Hello? Am I audible, sir?

customer

38.3s

IS 513D CR.

agent

39.6s

513D, okay. I'll check that. And HR, it is E250 or E350?

customer

43.1s

HR 1079.

agent

44.3s

1079. Yes sir, but the grade like E250 or 350?

customer

46.6s

I don't know E250 or as per drawing required IS 1079. If equivalent grade is there, that's enough.

agent

51.0s

Okay. Sir, do you have a PDF or something like RFQ or something? Is it for your own purpose or is it for some client of yours?

customer

55.3s

My client BHEL.

agent

56.8s

BHEL, okay.

agent

57.9s

Okay, no worries. Sir, if you can just kindly share me the RFQ, I can check along with that and I can share you the pricing.

customer

101.5s

Present as present quotation please.

customer

103.3s

By WhatsApp.

agent

103.9s

Yeah, I can do that. I'll I'll send you the I'll send you a hi message in your WhatsApp. You just share me the details through WhatsApp.

agent

107.5s

Does that work?

customer

108.1s

This is WhatsApp number.

agent

109.1s

This is WhatsApp number. Okay, okay. I'll share you in WhatsApp, okay?

customer

111.3s

Okay, please send.

agent

112.2s

Okay, sir. Thank you.

customer

113.3s

Thank you.